Definition of GROK:     /grok/   /grohk/

From the novel Stranger in a Strange Land, by Robert A. Heinlein, where it is a Martian word meaning literally `to drink' and metaphorically `to be one with'.

1. "To understand intuitively or by empathy; to establish rapport with." 

2. To understand, usually in a global sense.

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General Information

Adobe is a software with numerous programs designed to help the user create, edit, and view different types of files such as images, videos, and PDF's. These programs include Acrobat Reader, Flash Player, Photoshop, Illustrator and many more.

  • Adobe Products can be purchased for home use with an Educational Discount as detailed below.
  • Adobe Products are also available FREE to LSU Students, Faculty & Staff:

Find, Copy & Paste the E-mail Message Header --

When reporting a suspicious e-mail or a potential phishing attempt to ITS, please include the Message Header.  The Message Header contains helpful information which can assist e-mail administrators in troubleshooting.

Select an E-mail Client: (To Jump to Detailed Instructions)


 Copy the Message Header in Outlook 2010

1. Open Microsoft Outlook 2010.
 
2. Open the Suspicious Message.
 
3. Click the small Arrow Icon, located below the Follow Up button in the Message tab.
 
screen shot outlook step 2
 

4. The Properties window will display.  The necessary information will be found in the Internet Headers section, located in the Delivery Options Section.
 
screenshot outlook step 3

5. Select everything in the Internet Headers field, right-click on the selected text, and click Copy.
 
screenshot outlook step 4

6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header in Outlook 2003 & Outlook 2007

1. Open Microsoft Outlook 2003  or  Microsoft Outlook 2007.
 
2. In the Folder View, right-click on the Suspicious Message.
 
3. Click Options (for Office 2003)
         or  
    Click Message Options (for Office 2007)
 
screenshot old outlook step 1
 
  
4. The Message Options dialog box will display.
 
screenshot old outlook step 2
 
 
5. Select everything in the Internet Headers field, right-click on the selected text, and click Copy.
 
screenshot old outlook step 3
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
   

Copy the Message Header in Mozilla Thunderbird

1. Open Mozilla Thunderbird and open the Suspicious Message.
 
2. Click View | Message Source.
 
screenshot thunderbird step 1
   

3. Select everything in the dialog box.  (Edit | Select All  or  [Ctrl + a])

4. Copy the Selected text. (Edit | Copy  or  [Ctrl + c])

screenshot thunderbird step 2
 
5. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header in Mac Mail

1. Open Mac Mail and select the Suspicious Message.
 
2. Click View  | Message | Raw Source.
 
screenshot mac step 1

 
3. Select everything in the window.  (Edit | Select All)
 
screenshot mac step 2

 
4. Copy the Selected text.  (Edit | Copy)
 
5. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 
screenshot mac step 3
 

Copy the Message Header in Microsoft Entourage for Mac:

1. Open Microsoft Entourage.
 
2. Select the Suspicious Message.
 
3. Click Message | Internet Headers.
 
screenshot entourage step 1
 

4. A small, pop-up window will display.  Select everything in the window.  (Edit | Select All)
 
screenshot entourage step 3


5. Copy the Selected text.  (Edit | Copy)
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 
screenshot entourage step 4
 

Copy the Message Header for TigerMail & Gmail

1. Open TigerMail(mail.tigers.lsu.edu)
 
2. Click on the Down Arrow Icon, located toward the upper, right-hand corner.  (Next to the Reply button.)
 
3. Click Show Original.
 
screenshot tigermail step 1

 
4. Either a new window or a tab will display with the Message Header information.  Select everything in the window.  (Edit | Select All)
 
screenshot tigermail step 2
 

5. Copy the Selected text.  (Edit | Copy)
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header for Outlook Web Access (OWA)

1. Open Outlook Web Access / OWA.  (mail.lsu.edu)

2. Open the Suspicious Message in a separate window.

a. Double-click the message, located in the center panel listing all messages in the folder.

3. Click the Ellipsis icon located at the top right of the window and select view message details.

Image of the ellipsis drop down menu

4. Select everything in the window.  (Edit | Select All)

5. Copy the Selected text.  (Edit | Copy)

6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)


[Return to Office 2013: LSU Overview]

Issue Information

Office 2013 Update KB2817630 has caused the folder pane in Outlook 2013 to become blank.  We have set this update to uninstall through WSUS.  After any machine with the bad update "runs Windows Update" against the LSU WSUS server, it should uninstall the update.  A reboot is required to complete the uninstall.

Microsoft is aware of the issue and is working on a new update without this bug.
 

Please Remember

You can always use OWA - Outlook Web Access as a temporary workaround, if uninstalling the update does not resolve the issue.

Possible S

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Do you Want a Faster and More Reliable LSU Wi-Fi Experience?

It’s Easy if You Geaux Dual Band…

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LSU Forwarding E-mail Accounts

There will be some changes made during the Fall 2013 Semester to the LSU Forwarding E-mail Accounts.  

These changes will affect  (1) Applicants to LSU,  (2) LSU Students who have NOT set up a TigerMail Account  (Those who opted to have their LSU e-mail Forwarded to another e-mail address), &  (3) LSU Faculty & Staff who have NOT set up an LSUMail Account.  (Opted to have their LSU e-mail forwarded to another e-mail address.) 
 

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ITS Web Browser Recommendation

In today’s highly heterogeneous computing environment, it is important to maintain a level playing field across multiple architectures and operating systems for the best end-user experience. With this in mind, LSU Information Technology Services recommends the following list of browsers for the most robust and enjoyable browser experience.

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To access Emergency Text Message through the myLSU Portal. 

(**Note: you will be automatically removed from this list 6-months after separation from the University.**)

1. Log into the myLSU Portal.  (my.lsu.edu)

2. Select Campus Community | Emergency Text Message.

3. Click Edit in the section you would like to make changes.

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Summary

LSU's on-campus printing services include wireless printing from your laptop, printing from desktops in the computer labs and large formatting printing.


Wirelessly Print to the Public Access Lab Printer -- 

Install Printer

Installing Printer Package (Windows)

Installing Printer Package (Mac)

Printing in Public Access Labs

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General Information

The myProxy Portal was designed to give secure access of the myLSU Portal to the parents or sponsors of LSU Students.   Through this system, PAWS ID holders can grant access or a Parent can Request Access to pay a Fee Bill through the myLSU Portal.  Any Faculty, Staff or Student can grant access to another to act on their behalf.  All that is needed is a PAWS ID or communityLSU Account.  

 

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Live Chat with the LSU ITS Help Desk!
Chat Logo To chat with an Analyst, click here.



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Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

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