LSUMail: Overview


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General Information

LSU provides its faculty, staff, and students with an LSU E-mail Account named LSUMail.  It is powered by the Microsoft Office 365 cloud service and the web interface has been customized for LSU.  Your e-mail address will be: [Your PAWS ID]  LSUMail / Office 365 is also known by the following names:  OWA, Exchange Online, Outlook, and Outlook Web App

Related Information

E-mail: LSU Overview

LSUMail POP & IMAP Settings

Log into LSUMail through Outlook Web Access (OWA)

  • When using, you need to include the at the end of your PAWS ID.  ex.

Office365 ProPlus: LSU Overview  - Free Microsoft Office product with your LSUMail account

Setting Up LSUMail on your Mobile Device

Eligibility and Quotas

Available To:    LSU Faculty, Staff, Students, and Retirees.  (Baton Rouge Campus ONLY.)

Request Service:    Register an LSUMail Password.

Authentication:    A current PAWS ID (click for more info).  You should have received this information during your employee hiring process.

Quota Limits:    Each Mailbox allows for 50 GB of E-mail storage.  Please visit the links below for other LSUMail limits.

Delivery Time:  2 hours after the Password is registered.

PLEASE NOTE: Incoming freshmen WILL NOT be eligible to create password for LSUmail account until the first day of class.

Register an LSUMail Password

1. Login to the myLSU Portal.

2. Click email on the left hand side menu.

the email button in the top left-hand corner

3. You will see the LSUMail Central web page if your e-mail account is on the LSUMail system.  If you do not get the LSUMail Central web page, then you do not have an LSUMail account and this GROK article does not pertain to you.

  • Click REGISTER a Password.

LSUMail Central Register Password

4. On the LSUMail Password Change screen, specify a New Password for LSUMail.  

5. Re-enter the New Password for verification.

  • The password must be between 10 and 16 characters in length and be composed of letters and numbers.  Special characters are encouraged.

6. Click Submit.  This will process your password change.

myLSU change password screen

7. Wait a couple of hours to make sure the changes have gone through before trying to use the New Password to log into your LSUMail Account at

  • NOTE:  Keep in mind that your LSUMail Password is independent of your PAWS Password and is not automatically synchronized with your PAWS Password.


8. Open your LSUMail E-mail Account:

  • Either:  OWA (Outlook Web Access): 
    • Open an internet browser and browse to:
  • Or:   Setup an E-mail Client: 

***PLEASE NOTE: The 'Can't access my account' link on the Office365 does NOT work for LSUMail users. Password resets must be done in MyLSU. For instructions on how to do this, please see: LSUMail: Change Password Using the myLSU Portal.

Account Retention and Deletion

LSUMail Accounts are valid for the duration of an individual’s active relationship with LSU. Depending on an individual's status with the university, a PAWS account may become a candidate for deletion.

  • Faculty and Staff who have Resigned:  Access to LSUMail is disabled 30 days following separation from the university.
  • Faculty and Staff who have Retired:  Access to the primary LSUMail Account is retained and renewable in 10 year increments via e-mail.
  • In order for LSU Employees to be able to access financial and tax documents, the myLSU Portal ( will persist for the calendar year following the last year of employment.

Training and Support

Introduction to Outlook on the Web

Getting Started with Outlook Web App (OWA)

Outlook Training

Junk E-mail Settings

ITS Web Browser Recommendation

Frequently Asked Questions

How do I Access my LSUMail Account?
The easiest way is with a web browser. In the address field, type:   

What is my LSUMail Login ID?
The login ID is also known as the "Microsoft Online Services ID". It is just your LSU e-mail address. Ex.

How do I Change my LSUMail Password?  or  What if I can't remember my LSUMail Password?
If you know your PAWS Password, you can reset your LSUMail Password in the myLSU Portal ( by clicking Personal Preferences | Password Management.  (View step-by-step instructions on how to do this.)

How do I Recover a Deleted E-mail?
When you delete an e-mail in LSUMail, you have 14 DAYS to recover the e-mail.  For more information, see LSUMail: Recover Deleted E-mails.

What happens to my LSUMail Account when I leave LSU?
For Faculty and Staff, unless you retire from LSU, your LSUMail Account will be suspended 30 days after LSU Human Resources lists you as an "Inactive Employee".  It will be Deleted approximately 1 year after it is Suspended.

Note: You will receive an e-mail notification when you leave LSU about the impending suspension.

For Students, your LSUMail Account will be suspended after three inactive semesters.

For more information about this, please see: LSUMail: Retention of Accounts

What Programs and Operating Systems Support LSUMail?
LSUMail supports a wide variety of e-mail programs that run on all types of platforms and operating systems. See the ways to Connect to LSUMail.

LSU Support and Policy Statements

LSU Help Desk: Contact Information

LSU Policy Statements

LSU Microsoft Campus License Agreement

8/9/2017 10:33:13 AM