LSUMail: Recover Deleted E-mails

Favorite Article   

Please Note: Impending LSU Mail and myLSU Synchronization

Currently, the LSU community maintains both LSU Mail and myLSU credentials

  • LSU Mail is used to authenticate into Office 365 services like Outlook and Skype for Business.
  • myLSU credentials are used to authenticate into on-premises services like desktops, lab equipment, and myLSU. 

However, LSU ITS is synchronizing the two accounts so that users will only have to maintain one set of credentials - their myLSU credentials. Please read below for more information regarding the upcoming changes to myLSU and LSUMail:

  • Your department will adapt this change sometime between September and December of 2018
  • After your departmental synchronization you will be prompted to re-authenticate into services currently authenticated via LSU Mail credentials (e.g. Outlook, Skype for Business, Outlook on mobile phones, etc.)
  • Secondary accounts will also be impacted.
    • If the secondary account is used only to access a mailbox, note that the account will still take the myLSU credentials.
    • You may wish to prepare for this change by verifying you still have access to the secondary account's myLSU credentials

When you delete an e-mail in LSUMail, you have  14-DAYS  to recover the deleted e-mail from your deleted items.

To Recover E-mail Messages:

Outlook Web App (OWA):     (

** OWA Variation Notice **

OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implementation of OWA, and a user may see something different than what is shown in this article. For issues that may arise during the process of using this article, please contact the Help Desk for further assistance.


1. Right-click the Deleted Items folder and then select Recover Deleted Items.

Recover Deleted Items option

2. Search for and select the needed items.

3. Right-click the items and select Recover from the dropdown box.

Recover E-mail option

Outlook 2016:

1. Right-click the folder or e-mail you wish to recover, click Move, then select Other Folder.

Drop-down menu with "other folder" highlighted under "move"


2. Select the name of the folder in which you wish to move the deleted item, then click OK.

Window with possible folder destinations displayed.

LSUMail Server Settings

Incoming Mail Server (IMAP):      Port:  993
Encryption Method:  SSL

Outgoing Mail Server (SMTP):      Port:  587
Encryption Method:  TLS

Generate Server Settings (OWA):

Find POP, IMAP & SMTP Settings for LSUMail


9/7/2018 1:52:32 PM