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Report Phishing E-mails The LSU IT Security and Policy (ITSP) Team has deployed PhishMe Reporter, an application that provides users the ability to report suspicious e-mails to the ITSP team quickly and efficiently. The application will be available for all @lsu.edu mailboxes automatically without any user intervention.
Article Id: 19636
Category: Security, Policies, & Limits

Find, Copy & Paste the E-mail Message Header -- Note: The LSU IT Security and Policy (ITSP) Team has deployed PhishMe Reporter, an application that provides users the ability to report suspicious e-mails to the ITSP team quickly and efficiently. All applicable e-mail headers are included in the alert sent to ITSP....
Article Id: 14922
Category: Troubleshooting

Banned Attachments: As a proactive measure to fighting new virus outbreaks, LSU blocks e-mail containing attachment types that are commonly used to propagate Internet viruses and worms. None of these attachment types are allowed into our e-mail systems from the Internet, and most of these attachment types are not permitted to be sent within...
Article Id: 5619
Category: Troubleshooting

General Information In LSUMail, you can change settings to ensure that messages from certain individuals are NOT sent to your Spam folder. This is also known as creating a whitelist. These steps can also be used to ensure that messages with certain subjects and other characteristics are not sent to the Spam folder.
Article Id: 17439
Category: Troubleshooting

Please Note: Impending LSU Mail and myLSU Synchronization Currently, the LSU community maintains both LSU Mail and myLSU credentials LSU Mail is used to authenticate into Office 365 services like Outlook and Skype for Business . myLSU credentials are used to authenticate into on-premises services like...
Article Id: 16072
Category: Troubleshooting

If You Cannot See Availability When Scheduling: When you use the Scheduling Assistant to help you schedule attendees for a meeting, you can only see the availability information of someone who has a mailbox in LSUMail.
Article Id: 16030
Category: Troubleshooting

Currently LSUMail does not allow you to sign or encrypt new messages. ITS is working with Microsoft on this issue. For signed or encrypted messages sent to you by someone on the old LSU Exchange system: Certified messages that went through the...
Article Id: 16066
Category: Troubleshooting

Problem: Your E-mail program (ex. Mac Mail) or your smart phone had been retrieving your messages successfully but now seems to have problems. It fails to connect or it keeps prompting you for your LSUMail password. Possible Cause: Microsoft has moved...
Article Id: 16088
Category: Troubleshooting

By default, Outlook checks for new messages every 30 minutes. Sometimes the interval is even longer if your computer is busy. If you feel that you have new e-mails that are not showing up in Outlook, you have a few options: Option 1: Set up Outlook to check for new messages more often. 1. In Outlook 2013, go to ...
Article Id: 16029
Category: Troubleshooting

By default, Outlook checks for new messages every 30 minutes. Sometimes the interval is even longer if your computer is busy. If you feel that you have new e-mails that are not showing up in Outlook, you have a few options: Option 1: Set up Outlook to check for new messages more often. 1. In Outlook 2016, go to ...
Article Id: 19574
Category: Troubleshooting