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If You Cannot See Availability When Scheduling: When you use the Scheduling Assistant to help you schedule attendees for a meeting, you can only see the availability information of someone who has a mailbox in LSUMail. Therefore, if you invite someone using another provider's mailbox (such as a Gmail address), you will not be able to tell if the person is available at the time of...
Article Id: 16030

Calendar Sharing Problem When trying to share your LSUMail Calendar you get an error message about "permissions". Option 1: Possible Reason & Solution Reason 1: The person you are trying to share with is incorrectly specified. Check to make sure that the e-mail address of that person is of the format PAWS_ID@lsu.edu (ex. mtiger2@lsu.edu ) and NOT some...
Article Id: 16072

General Information This articles explains how to set up LSU Faculty & Staff LSUMail Account in Outlook 2016 on a Mac. Before you will be able to complete the LSUMail configuration, Outlook 2016 MUST have Service Pack 1 installed. See the link below for more information on how to acquire Office: Office 2016: LSU Overview Set up LSUMail in Outlook 2016...
Article Id: 15948

When reporting a suspicious e-mail or a potential phishing attempt to ITS, please include the Message Header. The Message Header contains helpful information which can assist e-mail administrators in troubleshooting. Note: The LSU IT Security and Policy (ITSP) Team has deployed Cofense Reporter, an application that provides users the ability to report suspicious e-mails to the ITSP...
Article Id: 14922

Faculty and Staff members leaving the university can follow these steps to transfer their email messages to a .pst file which can then be imported into most email clients. NOTE : You cannot create a .pst file in the Outlook Web App (OWA) or mail.lsu.edu. You must download Outlook and create the file using the information below. To download and install Outlook if you have not...
Article Id: 17683

Known Issue You discover or are suspicious that you are Missing E-mail Messages from your LSUMail Inbox or Personal Folders. Potential Solution #1 Check the Junk E - mail folder & the Clutter Application folders to determine if the missing e-mails have been misidentified as spam. Online Web App (OWA) : The folders " Junk E-mail " & " Clutter...
Article Id: 17597

Some Outlook clients are able to receive encrypted messages, and will not require the use of the encrypted message portal or Outlook Web Access; however, the Outlook Web Access application is the recommended and easiest method to view these messages . Reading Messages From Outlook Web Access: If you receive an encrypted message and you’re in Outlook Web Access, OME will...
Article Id: 19828

Article Id: 20163

Outlook Application The official Microsoft Outlook email application is highly recommended . If you do not wish to use the application you can use the web-based application (the "OWA"). More information on OWA below. Internet Browser 1. Open an Internet Browser then Open the website for LSUMail ( mail.lsu.edu ) . This is the quickest and easiest way to...
Article Id: 15929

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