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BeyondTrust (Bomgar): LSU Overview

General Information

BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent License Agreement with BeyondTrust. See below instructions on How to Request a BeyondTrust Account.

The ITS Service Desk uses BeyondTrust to provide our LIVE Chat with an Analyst. View more information on the ITS Service Desk Chat Feature.

Training & Support

BeyondTrust: Insta

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BeyondTrust: Screen Sharing and Presentations

To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your myLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. Start a Support Session with a Customer. To learn how to do this, please see BeyondTrust: Set Up a Customer Support Session . 3. In the middle of the screen, a large Screen...

Article Id: 19708

BeyondTrust: Set Up A Customer Support Session

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...

Article Id: 19707

BeyondTrust: Installation Instructions

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.

Article Id: 19706

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BeyondTrust (Bomgar): LSU Overview

General Information

Training & Support