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General Information The ITS Service Desk (previously "Help Desk") is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus community and is ready to assist faculty, staff, and students with any information technology...
Article Id: 11294


General Information ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services. Eligibility & Order Procedures Available To: LSU-owned equipment. Request Service: Submit a request to the Service Desk OR e-mail your request to servicedesk@lsu.edu . Delivery Time: Up to 2 business days.
Article Id: 10572


To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

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