ITS Desktop Support Services: LSU Overview

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General Information

ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services.

Eligibility & Order Procedures

Available To: LSU-owned equipment.

Request Service: Submit a request to the Service Desk OR e-mail your request to servicedesk@lsu.edu.

Delivery Time: Up to 2 business days.

Technical Services (FREE)

There are some Free Services that are offered for the following systems:

Mainframe
Lotus Notes
Eduroam
LSU Email

Technical Services (Charge Applies)

All non-free services will be charged a flat rate of $75 per hour. Special Projects will be individually assessed and you will receive a cost estimate. Please note, the $75 charge stands whether or not we reach resolution.

PC Installation
Loading a PC
Software Package Installation
Diagnostic with Software Repair
Virus Removal

LSU Support & Policy Statements

Service Desk Contact Information

Policy Statements

Article ID: 10572
Last Updated: 3/25/2024 1:51:25 PM

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GROK is a resource of Louisiana State University developed and maintained with support of the LSU Student Technology Fee. We love getting feedback from the general public, but our support efforts are generally dedicated to the LSU community. Thanks for your understanding!

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