ITS Desktop Support Services: LSU Overview

General Information

ITS Desktop Support Services assists the user with the installation and configuration of computer programs and services.

Eligibility & Order Procedures

Available To:     LSU-owned equipment.

Request Service:     Submit a request to the Service Desk  OR  e-mail your request to servicedesk@lsu.edu.

Delivery Time:    Up to 2 business days.
 

Technical Services  (FREE )

There are some Free Services that are offered for the following systems:

• Mainframe
• Lotus Notes
• Eduroam
• LSU Email 
   

Technical Services (Charge Applies)

All non-free services will be charged a flat rate of $75 per hour.  Special Projects will be individually assessed and you will receive a cost estimate. Please note, the $75 charge stands whether or not we reach resolution.

• PC Installation
• Loading a PC
• Software Package Installation
• Diagnostic with Software Repair
• Virus Removal

LSU Support & Policy Statements

Service Desk Contact Information

Policy Statements