ITS Desktop Support Services: Free Services

These are the free services that ITS Desktop Support provides:

Mainframe:

• Installation, configuration, troubleshooting of clients
  • Hummingbird
  • IBM Personal Communications
  • Host on Demand - no longer supported
• Mainframe Printer Support
  • Configure IBM Personal Communications for an existing local mainframe printer
  • Determination of mainframe compatibility of existing networked printers
  • If compatible, definition of network printer in mainframe to customer requested mainframe printer name
  • Troubleshooting of mainframe printers
  • Recycling mainframe printers remotely
  • Troubleshooting and problem solving of local mainframe printer sessions
  • Troubleshooting and problem solving of networked mainframe printers, provided the issue is the fault of VPS configuration and not a configuration error in the printer itself
  • Changing of default mainframe printer definitions for mainframe user accounts

LSU Email:

• Installation, configuration, and troubleshooting of clients
• Microsoft Outlook
• Microsoft Entourage
• Mozilla Thunderbird
• Calendar
• Configuration for Exchange calendar sharing in Outlook
• Configuration for Exchange calendar sharing in Entourage

Lotus Notes:

• Installation of the appropriate version of the Lotus Notes software
• Configuration of the Lotus Notes software
• Connect to any database needed
• Create bookmarks to commonly accessed databases

Eduroam

• Configuration of Eduroam on any OS (assuming compatible hardware) including:
  • Microsoft Windows
  • Mac OS X
  • Linux (If compatible)
  • iOS (on iPhones and iPads)
  • Android OS (on compatible devices)