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The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However, to request a service or report an issue you must first sign in to the portal. To Request a...
Article Id: 20386


Occasionally, there may be issues encountered when sending out bulk surveys through Qualtrics. It is possible to troubleshoot individual unsent or bounced emails when distributing a Qualtrics survey in bulk through the Distributions tab. To Troubleshoot Undelivered Bulk Emails in Qualtrics: Navigate to http://lsu.qualtrics.com and login with your LSU ID and password. ...
Article Id: 20503

Mobile devices, such as smart phones and tablets, come with various Apps that can access your LSUMail account. Depending on the App, they will use different methods to get to your mailbox. Methods to Access LSUMail (Types of E-mail Apps) Method 1: Apps that use Modern Authentication (Recommended) LSU ITS strongly recommends the use of the Microsoft Outlook...
Article Id: 15939

LSU Wireless Settings Network SSID: eduroam Security: 802.1x EAP EAP Method: PEAP Phase 2 Authentication: MSCHAPV2 CA Certificate & Client Certificate: Blank or (Not Specified) Identity: Enter your myLSU account ID (mtiger1@lsu.edu) Anonymous Identity: Blank Wireless Password: Enter your myLSU Password Configure Wi-Fi Add a...
Article Id: 17399

Frequently Asked Questions - Student (SRS Clicker) What type of clicker do I need to purchase? What are the benefits of using clickers as a student? Does my clicker have an on/off button? How do I change the channel? How do I respond to true/false or multiple-choice questions? How do...
Article Id: 19637

From my LSU, you can view links to different Campus Resources. 1. Log into myLSU . 2. Click on Campus Resources under Resource Pages. 3. You will see many different links for the Library, LSU Athletics, Dining Options, Campus Transit, Campus Safety, Office of Communications & University Relations, and Miscellaneous Resources.
Article Id: 15382

The following is a guide to Bluecat Device Registration Portal, formerly NetReg, Louisiana State University's online network registration system: What is Bluecat DRP? If you are trying to use your laptop on campus with a wired connection, and have not accessed the LSU Network already, you will be prompted to log in to this website . If you don't log on using Bluecat, you won't be...
Article Id: 5263

This article applies to machines running Mac OS 10.4 and below. NOTE : For this process to work correctly, the date and time of your machine must be accurate for the certificate picture below to be verified. To Connect to eduroam: 1. Open Internet Connect (located in the Applications folder). 2. Choose File , then select New 802.1X Connection . 3. From the ...
Article Id: 1468

General Information Often, due to (vendor-supplied) power-saving programs or accident, the wireless ‘radio’ can be disabled and it may be difficult to re-enable by using the Windows Wireless Configuration menus. The Function Key “Fn” when held with a Function key ‘F2’ for many Dell laptops, toggles the wireless Internet radio on/off. Depending on the vendor the exact key differs, but it...
Article Id: 1573

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