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To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

The new policy creates an Archive Mailbox where users can store historical email data to free up space in their primary mailbox. Note : this is separate from the Archive folder users see in their mailbox. Archiving enables the user to: Easily free up Primary Mailbox storage space, preventing the exhaustion of space in the user’s Primary...
Article Id: 20570

Who reviews/approves the IT100 and why? The IT100 is reviewed by three different groups: Data Governance, ITS Security, and the Digital Resource and Content Committee (DRC). These groups analyze the potential data involved, security risks related to use of the software, and compliance with accessibility standards. Is IT100 approval required for purchases made by LaCarte card? ...
Article Id: 20507


Description In Moodle, the Outcomes tool allows instructors to track broad program- and course-level learning outcomes that correspond with specific course learning activities. In general, course outcomes specify what a student must know and do at the end of the course....
Article Id: 20486

User bulk enrollment allows a course administrator to manually enroll multiple users as students in a course simultaneously. This is especially useful for courses that do not use UES enrollment methods. In order to use this method, you must have a list of user email addresses that you can copy and paste into Moodle. To bulk enroll users into a Moodle course: In your...
Article Id: 20491

This article will explain how to pull analytics for GROK & Tigerware. These include both site statistics and GROK student metrics. Student Worker Metrics You can pull metrics for student workers via two ways: Article edit statistics: https://grok.lsu.edu/edit/ViewEditorStats.aspx The Article statistics are embedded in the site and not configurable. For info or...
Article Id: 20300

When a lesson is available to students, they will click on the activity and navigate through the content. The appearance of the activity will depend on how the instructor has set up the activity (whether the will see a progress bar, menu of pages, a countdown counter, etc.). How to View Student Progress (Reports) Select the Reports tab. The Reports tab shows the performance...
Article Id: 20303

Moodle Mail allows users to send email and other types of notifications through a Moodle course. These messages are not sent through an external email server, but through the Moodle site. Composing a New Message using Moodle Mail In your Moodle course, turn Editing on, open the sidebar, and click on the blocks icon. If the Moodle Mail block is not in the block drawer, follow...
Article Id: 20288

Users are able to set up notifications in Moodle mail. Creating a Notification in Moodle Mail: Login to Moodle and select your course. Locate the Moodle Mail block and select the Create Notification link. Note : if you do not see the Moodle Mail block, you may need to Turn This Block On . You will be brought to your notification...
Article Id: 20295

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