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The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However, to request a service or report an issue you must first sign in to the portal. To Request a...
Article Id: 20386

In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

The ALEKS external tool allows instructors to connect their Moodle course to the ALEKS platform, providing students access to the ALEKS personalized learning path in Math, Chemistry, Statistics, or Accounting. Once linked, students can access assignments directly from within Moodle, and their grades will sync back automatically. A note about support: Because the external tool...
Article Id: 20649

On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" Error: Go to Settings (not Control Panel), choose Network & Internet , then select ...
Article Id: 20699

General Information If a student is curious about what classes are available for the semester and would just like to browse, one can choose the Registration Services drop down menu and select the Schedule Booklet option. This will allow the student to see the classes open for the current semester. NOTE : If you receive the error " Sorry. Either your session has...
Article Id: 20571

When using Moodle Mail, users have the option to send their emails at a future time or date. To View Your Queued Messages in Moodle Mail: Login to Moodle and select your course. Navigate to your Moodle Mail block, and select View Schedules . Note : if you do not see the Moodle Mail block, you may need to Turn This Block On . You will...
Article Id: 20289

Resetting a PowerPoint Polling Session for Mac The reset function in TurningPoint allows you to prepare the presentation for polling. WARNING - Once the reset function has been performed, it cannot be undone. 1. Click Reset icon on the TurningPoint ribbon. 2. Select one of the following options: Session - All of the results from the session...
Article Id: 18224

Once you have obtained and registered a Turning Technologies' clicker and license, it will be necessary for you to be sure the clicker is set to the proper channel in each classroom in which the clicker is used. Only clickers set to the proper channel will be picked up by the receiver in that room. Please follow the steps below to be sure your clicker is set to the proper channel.
Article Id: 15564

General Information If a student is curious about what their current schedule looks like, one can choose the Registration Services drop down menu and select the Schedule Request option. This will allow the student to see their current schedule. Students may also drop and add classes to their schedule or order textbooks for current classes. The Schedule Request page is...
Article Id: 15718

Mounting an Image with OSFMount: 1. Open the application. 2. From the home screen of OSFMount select Mount new. 3. Under Image file, select the box [...] , to find your ISO file. ( OSFMount can also deal with other files as well ). 4. Locate your ISO File on your computer and select Open. 5. Press OK (On the Options screen its...
Article Id: 17465

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