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The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However, to request a service or report an issue you must first sign in to the portal. To Request a...
Article Id: 20386

In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

A Description question page simply shows some text (and possibly graphics) without requiring an answer. It is more of a label than a question type, and can be used to provide instructions, rubrics, graphics, or other content. Note that these questions are not really questions so they are ignored when adding random questions from a category. TIP: When shuffling questions is turned...
Article Id: 20337

*NOTE: Plus/minus grading is required for all undergraduate, graduate, and professional courses using the A+ through F letter grading system. The default scale in Moodle will be a “sample” grading scale in which instructors can adjust to meet their own needs. If the plus and minus scale does not show up, or if you do not see enough spaces for all the letter grade boundaries for the...
Article Id: 20341

As part of ongoing modernization efforts with Single Sign-On (SSO) and Identity Access Management (IAM), LSU’s K2/BPM application offerings are being methodically migrated on an application-by-application basis to leverage an upgraded SSO process (much like Microsoft Teams and LSU E-mail are currently). Some common K2/BPM applications in use at LSU that will be affected include: Workday...
Article Id: 20630

General Information If a student is curious about what classes are available for the semester and would just like to browse, one can choose the Registration Services drop down menu and select the Schedule Booklet option. This will allow the student to see the classes open for the current semester. NOTE : If you receive the error " Sorry. Either your session has...
Article Id: 20571

Once you have obtained and registered a Turning Technologies' clicker and license, it will be necessary for you to be sure the clicker is set to the proper channel in each classroom in which the clicker is used. Only clickers set to the proper channel will be picked up by the receiver in that room. Please follow the steps below to be sure your clicker is set to the proper channel.
Article Id: 15564

NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. To Install Office365 ProPlus on a Mac: 1. Sign in to Office365 using your LSUMail account (e.g. mtigers1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps to prove your identity. If you need assistance or...
Article Id: 17771

Microsoft only allows five computers to have software installed and activated at a time. In order to add a new computer, you must deactivate one of the other computers. To Manage Your Office365 Pro Plus Installations: 1. Sign in to Office365 using your LSUMail account (i.e. mtiger1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps...
Article Id: 17779

To Set up a Signature in Outlook 2016 Using a Mac: 1. In Outlook 2016. 2. Click Outlook on the top menu then Preferences. 3. This screen will appear. Click Signatures under the E-mail section to create a signature. 4. After you click Signatures, this screen will appear showing your current signatures. The + and - signs at...
Article Id: 18091

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