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Linux IAAS SLA Introduction This document is to establish the Service Level Agreement for LSU’s Linux-based IAAS (Infrastructure as a Service). Service Availability ITS does not currently guarantee a service availability target but strives to maintain 99.9% availability, excluding pre-established monthly maintenance windows and down time caused by...
Article Id: 17667


In some cases, survey reports may not provide the results directly on the website due to issues with the data. This article provides additional information on what happens in these cases and what can be done to access the data. To Troubleshoot Survey Reports Not Appearing: This issue may happen for a few different reasons, so the right option to resolve it can be one of a few...
Article Id: 20541

PCOMM Configuration Note: Please click here to download PCOMM - https://tigerware.lsu.edu/Software/256/IBM-PComm# Note: The Keyboard will need to be mapped in order for both of the “Enter” buttons to work correctly on the keyboard. To Edit the Configuration: 1. Open Windows File Explorer . 2. Choose Computer or This PC in the left-hand menu and...
Article Id: 19620

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need to select your OS on the Choose Platform option above it if you are not using Windows.
Article Id: 19706

In the LOUIS Libraries, you are able to download items within collections in order to save them to your computer to view them offline. To Download Items within a Collection in the Louisiana Digital Library: 1. Navigate to the Louisiana Digital Library web page. 2. Select the Search All Collections button OR use the Search bar at the top of the screen to search...
Article Id: 19169

To Comment on Items in a Collection in the LOUISiana Digital Library 1. Navigate to the LOUISiana Digital Library webpage. 2. Select Search All Collections OR use the Search bar at the top of the screen to start browsing the Digital Library. 3. Choose an Item to view from the list of All Collections . 4.Once the item is open, locate...
Article Id: 19166

Setting-up Next Generation Sync Client on Windows Device: 1. Open Microsoft OneDrive by typing in OneDrive into the Cortana search box then click on the OneDrive app button. 2. When OneDrive Setup starts, enter your work or school account, and then select Sign in to set up your account. 3. Enter your LSU email account password then click Sign...
Article Id: 18984

In the LOUISiana Digital Library, there are many items in their collections, from photographs to manuscripts. These individual pictures and documents are available to save to your personal favorites, where you can quickly find and review them any time you wish. To Save Items in a Collection to Your Favorites: 1. Navigate to the Louisiana Digital Library web page. 2. Select ...
Article Id: 19154


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