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IMPORTANT: Departments are to purchase Apple products through the CDW-G supplier website in Workday. Only if CDW-G indicates in writing that the items cannot be provided are departments able to submit a non-catalog requisition to purchase directly from Apple via Apple's Online Education Store. To Purchase Apple Hardware & Software for Institutional Use (LSU Owned): For...
Article Id: 16545

NOTE: The following instructions will only work for ArcServer, ArcPortal, and other enterprise host applications. If you need to access ArcGIS, please see the following article: Access ArcGIS Pro This article is to walk you through the steps to reauthorize your ArcGIS provisioning file once it has been received. To License ArcServer/ArcPortal or Enterprise products: 1....
Article Id: 16133

To Retrieve a Lost Product Key: 1. Log in to OnTheHub , click Options at the top right, and then select Your Account/Orders. 2. Click View Details under the Product whose key you want to retrieve. 3. You will then be able to choose Access Guarantee Retrieval which will allow you to retrieve your Product Key. OnTheHub will then charge you for...
Article Id: 19768

General Information Microsoft Teams is a collaboration and communications platform that combines Voice and Video web calling, instant messaging, and group collaboration into one application. The communications portion can be used internal and external to LSU, while the collaboration portion is limited to LSU A&M flagship campus. The service Integrates with Office365...
Article Id: 19796

In some cases, survey reports may not provide the results directly on the website due to issues with the data. This article provides additional information on what happens in these cases and what can be done to access the data. To Troubleshoot Survey Reports Not Appearing: This issue may happen for a few different reasons, so the right option to resolve it can be one of few...
Article Id: 20541


General Information Qualtrics is a research and survey software that allows CURRENTLY ENROLLED students, currently active faculty and staff of the LSU A&M, Law Center, and Veterinary Medicine campuses to create, distribute, and analyze robust surveys. Qualtrics products are supported in Safari, Chrome, Edge, Internet Explorer, and Firefox browsers. Account...
Article Id: 17498

General Information For Windows computers that are members of the campus Active Directory, Tenure Track Faculty will automatically have easy access to their data folder. Tenure Track Faculty PCs will automatically map the drive letter R to \\clients.storage.lsu.edu\research\%username%. Note: If the faculty member has just been designated as a Tenure Track Faculty member or if the...
Article Id: 17310

Getting Started with Panopto This article is for Non-Moodle users using Panopto via the Panopto Web Portal. The main differences using the Panopto Web Portal instead of Moodle are no direct delivery of videos to your Moodle course and more management of viewers for your recordings. Note: ITS recommends that instructors use Moodle for Panopto lecture capture and supplemental video...
Article Id: 17474

Description The Folder resource enables you to display a number of related files inside a single folder, reducing scrolling on the course page. The files may be of different types (documents, images, or presentations) and they may be uploaded all at once, as a zipped folder that students can download using an optional download button. They may also be added one at a time to an empty...
Article Id: 20196

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