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Important Note: These instructions are for a PC to connect to an on-campus PC ONLY. If a user is needing to connect their PC to another on-campus Mac, there are no known solutions at this time; please contact your departmental IT person for further resources or devices that may be available. Part 1 In order to remotely connect to your campus computer from home, you must first...
Article Id: 20103

To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Start button at the top left of the screen. 2. Choose Generate session key and...
Article Id: 19707

Teaching Courses are the Moodle courses that students can participate in. They are automatically created 30 days prior to the start of each semester, based on the courses listed on the LSU mainframe. One Teaching Course is created for each unique course taught in a semester. You will recognize a Teaching Course by its name, which includes the current semester, course title, and primary...
Article Id: 8592

Obtaining a License Most users are able to use SPSS free of charge on LSU-Owned Windows devices via the Software Center application. To view more information on Software Center, please see the following article: Software Center: LSU Overview If you cannot utilize Software Center or it does not work for your use case, the original paid method below is still available by...
Article Id: 7902


In some cases, survey reports may not provide the results directly on the website due to issues with the data. This article provides additional information on what happens in these cases and what can be done to access the data. To Troubleshoot Survey Reports Not Appearing: This issue may happen for a few different reasons, so the right option to resolve it can be one of few...
Article Id: 20541


To Retrieve a Lost Product Key: 1. Log in to OnTheHub , click Options at the top right, and then select Your Account/Orders. 2. Click View Details under the Product whose key you want to retrieve. 3. You will then be able to choose Access Guarantee Retrieval which will allow you to retrieve your Product Key. OnTheHub will then charge you for...
Article Id: 19768

General Information Microsoft Teams is a collaboration and communications platform that combines Voice and Video web calling, instant messaging, and group collaboration into one application. The communications portion can be used internal and external to LSU, while the collaboration portion is limited to LSU A&M flagship campus. The service Integrates with Office365...
Article Id: 19796

General Information AutoCAD is a trusted software tool, and industry standard, that designs and documents projects for designers, architects,...
Article Id: 13040

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