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In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

The Media Access Control (MAC) address can be used to identify computers on the network. MAC address composes of twelve(12) alpha-numeric digits ranging from 0 to 9 and A to F. It is usually written in six groups of two digits separated by hyphens( - ), colons( : ), or spaces. The following are examples of MAC addresses: 001E35F5589B 00-20-E0-89-4F-DC 00:d0:59:a3:29:c5 00...
Article Id: 16817

5 GHz Network Band Capability Check on a Mac 1. Click the Apple icon located in the top-left portion of the screen and select About this Mac . 2. Click System Report on the menu displayed. 3. On the Left-hand side column, scroll down options until you see Network , then select the Wi-Fi option underneath it. Look for the " Supported PHY Modes: ...
Article Id: 17340

How do I Access ALEKS placement tests? For more information on ALEKS Placement Tests, view the Math website. 1. Log into the myLSU Portal . If you are not currently logged in, you will go to the log-in page. Enter in your MyLSU ID and Password. If you are already logged in, you will go to the myLSU Portal. 2. From the...
Article Id: 16231

Room Capacity: 24 Mic System: None Turning Point Clicker: Available upon request Lecture Capture : Available upon request HDMI Input : None Multimedia available in classroom: Data Projector: Yes Document Camera: Yes Switcher: Yes Switcher Interface: Yes For directions to this classroom, see Google Maps for Location of Coates...
Article Id: 16244

Mac Mail is the default e-mail program on a Mac. Configure Mac Mail for an LSUMail Account Note: Users on OS X 10.13 and below will have to use the Microsoft Outlook application or web-based Outlook to retain access to mail off campus. 1. If this is the first e-mail account being configured in Mac Mail, select Exchange as your mail account provider and click Continue .
Article Id: 15968

General Information This article describes the steps to set up personal Contact Lists in Outlook Web App (OWA). A contact list is a list of e-mail addresses referenced under a single mailing list name. You can then e-mail to the Contact list the message will be sent to all group members. Set Up a New Personal Contact List 1. Open a Web Browser. ITS Web...
Article Id: 15947

Computer Labs: Computer Specifications Model RAM Processor Video LSU Library 141 Dell Optiplex 790 4 GB Intel Core i7 3.40GHz ATI Radeon HD 5400 Series Patrick Taylor 1302 Dell Optiplex 780 4...
Article Id: 5342

SAS Vendor Training Resources The Resource Center has Training Classes and e-Learning , but there may be some associated fees. The site does offer the following materials which, while not specifically training, may be helpful to users: Demos and Interactive Videos: http://www.sas.com/es_mx/resource-center.html Fact Sheets: ...
Article Id: 14152

The following are some basic recommendations from LSU ITS regarding how to secure your home network. Turn On Your Firewall Firewalls can be hardware or software Hardware firewalls plug directly into your modem and can be used to protect multiple computers. These are used more frequently by businesses as opposed to those who need a solution for home use. Software firewalls...
Article Id: 20095

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