Service Desk: Box & Software

This article has not been updated recently and may contain dated material.

[Return to ITS Service Desk: LSU Overview]

Faculty/Staff Technology

Moodle

See a list of all Moodle articles. These will help with most Moodle issues.

Faculty 360

See the Faculty 360: LSU Overview.

Network Drive

Some departments offer direct access to their resources via a network drive, which can be accessed as a network location on a computer's normal file managing application. For further info, see here: Shared Departmental Network Drives

Software

General note: Not all software issues go to our Software team. Please see the following articles for help with each type of software.

As a general rule, Box, Zoom, EndNote, and several other applications are NOT available for those in the following campuses due to licensing restrictions:

LSU Alexandria / Shreveport / Eunice / Health Sciences Center (New Orleans)
LSU AgCenter
PBRC
NCBRT
Any other campus that is NOT the main Baton Rouge campus.

If an application is not listed above, ask an analyst.

Tigerware Software general troubleshooting:

Read this FIRST before troubleshooting any Tigerware issues: Tigerware troubleshooting

Specific troubleshooting:

Box

Zoom

ArcGIS

SPSS Statistics and AMOS

SAS

Article ID: 19953
Last Updated: 9/11/2023 9:13:21 AM

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