PAWS ID: Reset a PAWS Password Using a Temporary Password

  

How to Reset a PAWS Password Using a Temporary Password

IMPORTANT NOTE:    The temporary password will expire in 48 hours or after first use.

Please wait at least 30 minutes to two hours for your temporary password to activate once you have received it from the Help Desk.

ITS Help Desk DOES NOT recommend using a mobile phone when attempting to login using your temporary password. 

 

To Use a Temporary Password to Reset:

1. Enter your PAWS username as well as the temporary password into the myLSU portal.

myLSU portal log in


2. Enter your TEMPORARY PASSWORD in the Current Password text field, and then enter your new password in the following two text fields (Enter new password and Re-enter new password). When finished, click Change Password.

New password creation page


3. A new screen will appear asking if you would like answer your security question now. Click Yes, or Not Now. If you select Yes, answer your security question. If it is inaccurate after 3 attempts you will be prompted to change the QUESTION.
 

** IMPORTANT.  Once you have created your temporary password, please wait at least 30 minutes to two hours before attempting to log back in.

Clearing out your cookies and cache during the wait can often fix any sign in issues. This removes previously stored login data which may cause problems when attempting to login with a temporary password.

If you need instructions on how to clear the cache, please see the following article: Web Browsers: How Clear the Cache

 

Option 2 - Use the 'Forgot Password' link

Instructions for this method can be found by visiting GROK article 9980.

 

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If you need further assistance, please contact the Help Desk at 225-578-3375 or helpdesk@lsu.edu.

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9/20/2017 2:24:02 PM