PAWS ID: Reset a PAWS Password

  

How to Reset a PAWS Password

You can reset your password by clicking the Forgot Password? link.  Enter your PAWS ID, click Continue, enter the required personal information for verification, and then click Continue.

Forgot Password link at the lower left of the myLSU login screen

 

On the next screen you'll be asked to enter your last name, birthdate, and last four digits of your social security number or the last four digits of your LSU ID.

PLEASE NOTE: When entering your birthdate, you can enter the year manually by clicking on the year field in the calendar. This will allow you to type your birth year in the field.

Manual birth year entry

 

Once you have created a new password, please wait at least 30 minutes to 2 hours for the reset process to complete in our system before logging back in. 

Clearing out your cookies and cache during the wait can often solve issues when signing in, as this ensures that there is no previously stored data for a site that might cause issues. You can get instructions on how to clear this data by visiting the article Web Browsers: How to Clear the Cache.

Users who have set up security questions but are unable to answer them correctly MUST visit the Help Desk. The account owner MUST bring a photo ID to one of the Help Desk locations on campus for assistance with resetting the password. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.

LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Parish Offices should contact local Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.

NOTE: Account Lockout Policy: After the third failed "verification process" attempt, the system enables the policy.  The user will be temporarily locked out of the account for 15 minutes.  Once the system resets, the user can regain access to the system by signing in.


If you need further assistance, please contact the Help Desk at 225-578-3375 or helpdesk@lsu.edu.

 

 

Referenced from help.oit.ncsu.edu

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11/15/2017 10:26:01 AM