PAWS ID: Reset a PAWS Password

  

How to Reset a PAWS Password

Option 1 - Visit the ITS Help Desk with your LSU ID / Photo ID:

This is your ONLY option to reset your PAWS Password under the following conditions:

You have not set up a Password Reset Question (Find out how to Set up a Password Reset Question), OR

You have set up a Password Reset Question, but you cannot answer it correctly, and

You cannot remember your PAWS password.

If you need to come to the Help Desk with a photo ID, more information and directions to Fred Frey can be found in the ITS Help Desk Overview. A second location is also available if you cannot come to Fred Frey; you can come to the Information Commons located in the LSU Middleton Library on the first floor with your photo ID.

THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST COME TO THE HELP DESK OR INFORMATION COMMONS. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.
 

Option 2 -  Use the FORGOT PASSWORD? Link:

You are ONLY eligible to use the FORGOT PASSWORD? link to reset your PAWS Password under the following conditions:

1. You have set up a Password Reset Question.

2. AND you can correctly answer the Password Reset Question.   

To use the FORGOT PASSWORD? Link:

1. Click Forgot Password? on the PAWS login screen.

myLSU login screen


2. Enter your PAWS ID  OR  your myPROXY Account / E-mail Address.   (View more information: myPROXY: LSU Overview.)

logonid screen.


3. Click Continue.

Continue button


4. Enter your Last Name, your Birth Date, and either the Last 4 digits of the SSN or the Last 4 digits of your LSU ID.  Enter the Answer to your Password Reset Question.

Verification screen

** IMPORTANT:  You have ONLY 4 Chances to correctly answer the Password Reset Question.
 If you cannot answer it correctly in 4 tries, you will need to visit the ITS Help Desk or Middleton Information Commons with a Photo ID. **  


5. Enter your New Password.

6. Reenter your New Password to verify.

7. Click Change Password.

New password creation page

NOTE: Resetting your PAWS Password can take up to 2 hours to process.
If you need further assistance, please contact the Help Desk at 225-578-3375 or helpdesk@lsu.edu.
 

PAWS Password Security Levels

The Security Level of your PAWS Password will determine how often you will be REQUIRED to change it. This is also referred to as the Password Strength.

The PAWS Account Password MUST be changed periodically: Every 60 Days OR Every 180 Days depending on the Password Strength.

Password Strengths

  • Red:  Does NOT Meet Minimum Requirements.
    • Password DOES NOT meet the Minimum Requirements

the Option Red for Password Strength.
 

  • Orange:  Does NOT Meet Minimum Requirements.
    • Password DOES NOT meet the Minimum Requirements

 the Option Orange for Password Strength.
 

  • Yellow:  Option 1 Password Requirements.
    • Must be 10-14 Characters Long
    • Expires in 60 Days

the Option 1 (yellow) for Password Strength.
 

  • Green:  Option 2 Password Requirements
    • Must be at least 15 Characters Long
    • Expires in 180 Days

the Option 2 (green) for Password Strength.
 

Reset Your Password

Your Password Strength will change as you type your New Password.  

  • Color will go from Red to Orange to Yellow, then potentially to Green.
  • Your Password MUST be Yellow OR Green to be accepted.

 the Security window./password change window


If you are unable to answer the verification information correctly, you will need to come into the Help Desk with a photo ID.  More information and directions to Fred Frey can be found in the ITS Help Desk Overview.

LSU has two locations where Faculty, Staff, and Students can go to have their password reset.  One is the LSU Help Desk on the first floor of Fred Frey, and the other is the Information Commons located in the LSU Middleton Library on the first floor.

THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST COME TO THE HELP DESK OR INFORMATION COMMONS. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.

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6/10/2016 12:57:40 PM