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Cherwell: Customer Portal
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Cherwell: Customer Portal (5)
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Cherwell: Accessing the Cherwell Client Portal
PLEASE NOTE: The portal will not be live and available until February 11, 2019. Accessing the Cherwell Client Portal Customers can access the client portal online at https://itsm.lsu.edu/CherwellPortal/IT . Customers may use their...
Article Id:
19897
Category: Cherwell: Customer Portal
Cherwell: Attaching Documents to Tickets
Cherwell: Attaching Documents to Tickets 1. Select Attach icon (blue paperclip) 2. Select Attach a file( import)...
Article Id:
19898
Category: Cherwell: Customer Portal
Cherwell: Customer Portal Overview / Table of Contents
Cherwell: Customer Portal Overview Accessing the Cherwell Client Portal Submitting a Ticket Ticket Basics Attaching Documents to...
Article Id:
19899
Category: Cherwell: Customer Portal
Cherwell: Submitting a Ticket
Cherwell: Submitting a Ticket Within the Client Portal Via Service Catalog Select Service Catalog Find and select the Service , Category , and ...
Article Id:
19896
Category: Cherwell: Customer Portal
Cherwell: Ticket Basics
Cherwell: Ticket Basics Each customer has full access to add to the information in a new or existing ticket. To View Correspondence Information about correspondence will be captured in the Journal tab for the record as a Journal...
Article Id:
19910
Category: Cherwell: Customer Portal