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On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" Error: Go to Settings (not Control Panel), choose Network & Internet , then select ...
Article Id: 20699

The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However, to request a service or report an issue you must first sign in to the portal. To Request a...
Article Id: 20386

In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

Instructors can create their quiz questions directly in the Question Bank before creating a Quiz. One may want to do this if they would like the questions added for the entire course before they create their quizzes. Important Note : Quiz Categories should be created before creating Quiz Questions in the Question Bank. ( How do I Create Quiz Categories? ) After adding your...
Article Id: 20190

To Add a Forum Activity: On your course page, click Create learning activity and on the Activities tab, select Forum . Give the forum a name and compose a detailed description with specific instructions. For best practices, see GROK article 20186, Forum Overview . On the forum settings page, you can determine the following: forum type (see ...
Article Id: 20203

The steps below outline the process of how an instructor of a course can import materials from a colleague's course. To Import Materials from another Instructor's Course: Prepare the Content: Instructor A (the colleague providing the course content) should ensure that the content is stored is in a Blueprint Course. To request a Blueprint Course see Moodle: Blocks:...
Article Id: 20181

NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. To Install Office365 ProPlus on a Mac: 1. Sign in to Office365 using your LSUMail account (e.g. mtigers1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps to prove your identity. If you need assistance or...
Article Id: 17771

Microsoft only allows five computers to have software installed and activated at a time. In order to add a new computer, you must deactivate one of the other computers. To Manage Your Office365 Pro Plus Installations: 1. Sign in to Office365 using your LSUMail account (i.e. mtiger1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps...
Article Id: 17779

Resetting a PowerPoint Polling Session for Mac The reset function in TurningPoint allows you to prepare the presentation for polling. WARNING - Once the reset function has been performed, it cannot be undone. 1. Click Reset icon on the TurningPoint ribbon. 2. Select one of the following options: Session - All of the results from the session...
Article Id: 18224

To Set up a Signature in Outlook 2016 Using a Mac: 1. In Outlook 2016. 2. Click Outlook on the top menu then Preferences. 3. This screen will appear. Click Signatures under the E-mail section to create a signature. 4. After you click Signatures, this screen will appear showing your current signatures. The + and - signs at...
Article Id: 18091

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