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In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

This article will guide you through the process of setting up your Gear To Geaux laptop. To Set Up your Gear To Geaux Windows laptop: Select the EDUROAM network in the list. Enter your full LSU email address and password and click Continue . Confirm the connection to EDUROAM by clicking the Connect button. Click the ...
Article Id: 20606

NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. To Install Office365 ProPlus on a Mac: 1. Sign in to Office365 using your LSUMail account (e.g. mtigers1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps to prove your identity. If you need assistance or...
Article Id: 17771

Microsoft only allows five computers to have software installed and activated at a time. In order to add a new computer, you must deactivate one of the other computers. To Manage Your Office365 Pro Plus Installations: 1. Sign in to Office365 using your LSUMail account (i.e. mtiger1@lsu.edu) . Please note, if you are off-campus, you may be required to follow additional steps...
Article Id: 17779

What is Microsoft Clutter? LSUMail users may receive e-mail notifications about the Clutter application. This is a legitimate service provided by Microsoft Office 365 to assist users in keeping their mailboxes clean. Microsoft will automatically enable Clutter for all LSUMail users starting June 2015, but it can be disabled at any time. Subject Lines include: "Let's clean...
Article Id: 17723

The Access Pearson activity is a publisher tool which allows instructors to link Pearson course content (MyLab, Mastering, Revel, eText, or Live Response) to Moodle courses. The Access Pearson external tool enables deep linking, which means that students can directly access activities and resources through the Moodle site. Deep linking also allows for gradebook synchronization, allowing...
Article Id: 20550

Provide public relations and marketing services related to ITS. Service Name ITS Communications. Description Provide public relations and marketing services related to ITS. Eligibility Any ITS unit. Ordering & Request Procedures Forms or Links Request via email to sjt@lsu.edu. Delivery Timeline or Response Time Initial response usually within...
Article Id: 11945

For the Microsoft Teams mobile app, messages and phone calls can be silenced on a schedule. This is useful if you do not wish to receive phone calls at specific times (for example, after work hours). To Enable Teams Quiet Time: Open the Microsoft Teams app on your mobile device. On the upper-left corner of the app, click the menu icon (your initials or profile photo).
Article Id: 20516

Service Name Telecommunications estimates for cabling and/or switch installations. Aliases Estimates Description Upon receipt of a request, a network installation analyst will be assigned to provide a budgetary estimate for data/voice cabling, and network electronics’ (switch) installations. Note: UNI does not provide fixed cost estimates for the installation and/or...
Article Id: 11951

A request to activate or deactivate a network connection is used when an existing "jack" on the wall already exists. The requester is simply asking for the service to be "turned on" or "turned off". Upon receipt of a request, a network installation analyst will be assigned to activate or deactivate the specified connection. Service Name Network Connection Activation or...
Article Id: 11952

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