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In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into the Self-Service Portal with your myLSU credentials by clicking on Sign In in the upper right...
Article Id: 20387

Software Center for LSU allows users to install approved software from within one application seamlessly without needing to manually activate licenses or request installation from staff. To Install Applications from Software Center: 1. Software Center is easily accessible from the Start Menu typing “Software” into the search field. 2. After Software Center...
Article Id: 20489

Set up a Signature in LSUMail through OWA: 1. Login to LSUMail Account through OWA. ( mail.lsu.edu ) 2. Click the gear icon at the top right-hand corner of the page. 3. Select Mail from drop-down box displayed. 4. Select Email signature within the Layout menu, located on the left-hand panel. 5. Type the text...
Article Id: 15916

General Information This article describes the steps to set up personal Contact Lists in Outlook Web App (OWA). A contact list is a list of e-mail addresses referenced under a single mailing list name. You can then e-mail to the Contact list the message will be sent to all group members. Set Up a New Personal Contact List 1. Open a Web Browser. ITS Web...
Article Id: 15947

Room Capacity: 24 Mic System: None Turning Point Clicker: Available upon request Lecture Capture : Available upon request HDMI Input : None Multimedia available in classroom: Data Projector: Yes Document Camera: Yes Switcher: Yes Switcher Interface: Yes For directions to this classroom, see Google Maps for Location of Coates...
Article Id: 16244

The Media Access Control (MAC) address can be used to identify computers on the network. MAC address composes of twelve(12) alpha-numeric digits ranging from 0 to 9 and A to F. It is usually written in six groups of two digits separated by hyphens( - ), colons( : ), or spaces. The following are examples of MAC addresses: 001E35F5589B 00-20-E0-89-4F-DC 00:d0:59:a3:29:c5 00...
Article Id: 16817

General Information The latest version of the Office Web App (OWA), accessed by navigating to mail.lsu.edu, does not have spell check built into it. Instead, it uses the spell check features built into the web browsers on which it is accessed. Known Issue If spell check is not working in OWA, please verify that you have the appropriate version of your preferred...
Article Id: 17288

The Build a Scholarship Query feature allows administrators to build a query of students that meet specified criteria. Once the query limits have been set, the list will be gathered and exported to a .xls file that can be viewed using Excel. To Build a Scholarship Query: 1. Login to the myLSU Portal ( my.lsu.edu ). 2. On the left hand panel, click Financial Services | ...
Article Id: 6266

Provide public relations and marketing services related to ITS. Service Name ITS Communications. Description Provide public relations and marketing services related to ITS. Eligibility Any ITS unit. Ordering & Request Procedures Forms or Links Request via email to sjt@lsu.edu. Delivery Timeline or Response Time Initial response usually within...
Article Id: 11945

Generating Reports/Report Types There are eight types of session reports. Each report can be customized by selecting the data options on the right side of the reports window. Important: A Turning Account license is required for each participant. 1. From the Manage tab, select a session from the left panel. The Session Overview screen is displayed.
Article Id: 18228

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