E-mail: Obtain the E-mail Header Message (By Client)

Find, Copy & Paste the E-mail Message Header --

Note: The LSU IT Security and Policy (ITSP) Team has deployed Cofense Reporter, an application that provides users the ability to report suspicious e-mails to the ITSP team quickly and efficiently. All applicable e-mail headers are included in the alert sent to ITSP. The application is available for all @lsu.edu mailboxes automatically. For more information on how to use this utility, click here

When reporting a suspicious e-mail or a potential phishing attempt to ITS, please include the Message Header.  The Message Header contains helpful information which can assist e-mail administrators in troubleshooting.

Select an E-mail Client: (To Jump to Detailed Instructions Below)

Copy the Message Header for Outlook Web Access (OWA):

** OWA Variation Notice **

OWA is updated and experiences formatting changes regularly. This article will present a generic set of instructions for use of OWA. It should be used as a guide while using OWA. Screenshots and instructions may be slightly different from the current implementation of OWA, and a user may see something different than what is shown in this article. For issues that may arise during the process of using this article, please contact the Service Desk for further assistance.


1. Open Outlook Web Access / OWA.  (mail.lsu.edu)

2. Open the Suspicious Message in a separate window.

a. Double-click the message, located in the center panel listing all messages in the folder.

3. Click the Ellipsis icon located at the top right of the window and select view message details.

drop down menu

4. Select everything in the window.  (Edit | Select All)

5. Copy the Selected text.  (Edit | Copy)

6. Paste this information into an e-mail message and send it to the ITS Service Desk(helpdesk@lsu.edu)


Copy the Message Header in Outlook 2016:

1. Open Microsoft Outlook 2016.

2. Open the Suspicious Message.

3. Click the small Arrow Icon, located below the Follow Up button in the Message tab.

Arrow icon

4. The Properties window will display.  The necessary information will be found in the Internet Headers section, located in the Delivery Options Section.

5. Select everything in the Internet Headers field, right-click on the selected text, and click Copy.

Internet headers sections

6. Paste this information into an e-mail message and send it to the ITS Service Desk.  (servicedesk@lsu.edu)


Copy the Message Header for Outlook 2016 (Mac):

1. Open Outlook 2016.

2. Right click the email you would like to copy the header from and select view source.

View Source command

3. Copy everything in the view source box.

Highlighted Email Source window

4. Paste this information into a new email and send the email to the ITS Service Desk. (servicedesk@lsu.edu.)



6/21/2019 1:41:04 PM