Report Phishing E-mail - PhishMe Reporter

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Report Phishing E-mails

The LSU IT Security and Policy (ITSP) Team has deployed PhishMe Reporter, an application that provides users the ability to report suspicious e-mails to the ITSP team quickly and efficiently. The application will be available for all @lsu.edu mailboxes automatically without any user intervention.

The application is implemented with the University's Office365 environment and is compatible with the following mail clients:

  • Microsoft Outlook 2013 (32-bit and 64-bit)
  • Microsoft Outlook 2016 (32-bit and 64-bit)
  • Outlook Web Access (OWA) on major browsers, such as Internet Explorer, Google Chrome, Firefox, and Safari.
  • OWA Mobile Application for Android, iOS, and Windows Devices

IMPORTANT NOTE: 

  1. The application is not compatible with mobile device e-mail apps or non-Outlook desktop e-mail clients, such as Thunderbird.
  2. The application will only work for LSU's e-mail addresses, i.e. @lsu.edu e-mail mailboxes in Office365. The application will not be available for departmental e-mail services.
  3. If you do not see the PhishMe Reporter icon in the Outlook client, please check the following:
    • Is the PhishMe Reporter icon available in Outlook Web Access? (mail.lsu.edu)
    • Please ensure your system is configured to receive Windows and Windows Products (including Office) updates. If your system is on the lsu.edu domain, it will automatically receive the updates.
    • After running the Windows Update, if the icon still does not appear, please contact ITSP at security@lsu.edu

 

How to report a suspicious e-mail using the Outlook Web Client (OWA):

Note: Currently, Microsoft is rolling out a new experience for OWA. You may have been moved to the new experience automatically or could have opted into the new experience manually. The instructions below highlight user experience for both old and new experience.

1. Select the e-mail you believe to be a phishing message (Note: Do NOT click any links within the message or reply to the message).

2.  Old Experience - Locate and click the purple and gold fish icon located at the top right of the opened/selected message.  This will be near the Reply and Like icons.

Purple and gold fish icon in outlook web mail

   New Experience - Locate and click the three dot action for "More actions" and select purple and gold fish icon located at the bottom of the menu for the opened/selected message.

   Menu list item under new Outlook experience


3. Once clicked, a message will appear on the right side of the browser window requesting you to select "OK" to report the e-mail to the ITSP Team.  

OK button in the Report phishing pop up


  • After "OK" is clicked, the e-mail and all relevant information related to the e-mail will be reported to the ITSP Team. The e-mail will also be removed from the Inbox.
     

How to report a suspicious e-mail using the Outlook Desktop Application:

1. Select the e-mail you believe to be a phishing message (Note: Do NOT click any links within the message or reply to the message).

2. Locate and click the purple and gold Report Phishing icon located at the top right of the options bar (ribbon) for the opened/selected message. An example from an Outlook Desktop Application is below:

Report Phishing button - Outlook desktop app


3. Once clicked, a message will appear on the right side of the e-mail window requesting you to select "OK" to report the e-mail to the ITSP Team.

"OK" button in the report phishing pop up


  • After "OK" is clicked, the e-mail and all relevant information related to the e-mail will be reported to the ITSP Team. The e-mail will also be removed from the Inbox.

 

If you have any questions regarding PhishMe Reporter, please reach out to the LSU IT Security and Policy Team at security@lsu.edu.

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5/10/2019 10:30:51 AM