Bomgar: LSU Overview


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General Information

Bomgar is a tool used at LSU in order to provide Secure Remote for any system or device.  It provides desktop support & troubleshoot  compatible with most desktops & mobile devices.  Technology Support Professionals (TSPs) working in Departments External to ITS can choose to participate in the LSU Concurrent License Agreement with Bomgar.  See below instructions on How to Request a Bomgar Account.

The ITS Service Desk uses Bomgar to provide our LIVE Chat with an Analyst.  View more information on the ITS Service Desk Chat Feature.
 

Training & Support

Also see the attached Bomgar Documents at the bottom of this Overview for more specific information on using Bomgar to connect remotely to another desktop computer.
 

Who Can Request a Bomgar Account?

ONLY  LSU Technology Support Professionals (TSPs) or the IT Contact for your Department can request a Bomgar Account.  This request should be sent to the Service Desk. ITS Service Desk.  (servicedesk@lsu.edu)
 

What is the Cost to use Bomgar?

Please contact the Service Desk for further information on Bomgar pricing.
 

 

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