General Information
BeyondTrust Remote Support
(previously known as "Bomgar") is a tool used at LSU in order to
provide Secure Remote for any system or device. It
provides desktop support & troubleshooting compatible
with most desktops & mobile devices.
Technology Support Professionals (TSPs) working
in Departments External to ITS can choose
to participate in the LSU Concurrent License Agreement with
BeyondTrust. See below instructions on How to
Request a BeyondTrust Account.
The ITS Service Desk uses BeyondTrust
to provide our LIVE Chat with an
Analyst. View more information on the ITS Service
Desk Chat Feature.
Training & Support
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