MyLSU Account Password Management

NOTE

If you are using a mobile device to access the myLSU portal, you may need to rotate your phone to landscape mode to access the menu.

*Prior to March 31st this information is still relevant. Starting March 31st, all password management for LSU accounts will be done through the new IAM Portal. For a preview of the new password management process, click here.

The following article lists several frequently asked questions about myLSU accounts, with answers provided for each of them. Click [Back to Top] on each entry to return to this question list.

• Register a First Time myLSU Password
• How to Reset Your MyLSU Password
• How to Set a Password Reset Question
• Reset a myLSU Password Using a Temporary Password provided by Service Desk
• Why Am I Required to Show a Picture ID to Reset My Password if I can't remember my Question?
• myLSU ID: Account Eligibility & Retention
• myLSU Password Security Levels
• What is MFA?

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Setup a Password Reset Question

By default, if you forget your MyLSU Account password, you are required to come to the ITS Service Desk with a photo ID to have it reset. However, there is an option of setting up a Password Reset Question which will give you the ability to reset your MyLSU Account password online.  This will prevent unnecessary trips to the Service Desk.

You will first need to select the Question and then type the Answer.  It is critical that you type the Answer exactly the same when you return.  (Periods, spaces and capital letters are all accepted.)

1. Log into the myLSU Portal.

2. Click Personal Preferences, then choose Password Reset Question.

3. Select I Accept, if prompted to select Password Reset Question.

4. Choose your Password Reset Question from the drop-down list, then type the answer in the box underneath it.  

What big secret do you know that you aren't supposed to know?
What is the first thing you wanted to be when you grew up?
What is the title of your favorite book?
What is your favorite boy or girl name?
What is your favorite cereal?

Starting March 31st, 2025, myLSU and departmental account password management will be done in the new Identity and Access Management (IAM) Portal. 

Important: In order to use the Forgot Password reset option, you must have a secondary email address on your user profile in the IAM Portal. Please verify you have a secondary email utilizing the instructions below.

Existing Users (accounts that have been accessed prior to March 31, 2025): 

• If your password has expired, and you have a secondary email in the IAM Portal, then you should use the Forgot Password link at the bottom of the IAM Portal login page.
• You will need to contact the Service Desk at 225-578-3375 or servicedesk@lsu.edu for assistance if either: 
  • Your password has not expired and you need to change your password for the first time.
  • Your password has expired and you do not have a secondary email in the IAM Portal.

New Users (accounts created on or after March 31, 2025): 

• Upon eligibility, you will receive an activation email to set your password for the first time.
• Thereafter, you will be able to use self-service password reset, provided you maintain access to your secondary email address.

Below is a preview of the IAM Portal: 

Quick Links:

• How to sign into the password management IAM Portal
• How to set Secondary Email in IAM Portal
• Forgot Password for a Primary Account
• Change Password for a Primary Account
• Admin Password Reset
• Why Do I Have To Show My ID?
• Change Password for a Departmental Account
• Password Reset Other Campuses

How to sign into the password management IAM Portal

1. Go to the IAM Portal and click on the [Sign In with LSUAM SSO]  button.    
          
    
2. Enter your myLSU username@lsu.edu and click on the [Next] button
      
     
    
3.  Enter your password and click on the [Sign in] button. Note: You may be required to complete MFA after clicking Sign In
   
     


4. Click the [Yes/No] button. 
   
       
    
5. This is the IAM Portal homepage. You can view your profile by selecting your name in the top right corner and then Settings
    

       

 How to set Second Email in IAM Portal

1. From the IAM Portal homepage, select your name in the top right corner and then Settings
   
    
    
2. Click the green [Edit Profile] button. You will then be asked to verify your identity.
   
    
    
3. Click the [Email] button
   
    
                            
4. Click the [Send me an email] button
   
    
    
5. An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal.
   
    
                *this is a screenshot of an email you will receive
         
6.  Enter your password and click the [Verify] button
   
    
    
7. Click the [Edit] button to the right of “Person Information” (Note: You will not see the “Change Password” panel unless you’ve set a password for your account in the IAM Portal)
   
    
    
8. Enter your Secondary Email address and click the [Save] button. Important: your Second Email CANNOT be your @lsu.edu account. You will need to add a second email if one is not already set for you in order to use Forgot Password.
   
     
    
9. You will see a message notifying you to check your email
   
     
                                   
10. In the email message, click the [Confirm Email Change] button
    
      
     
11. You will see ‘Email Change Confirmed’ page

 Forgot Password for a Primary Account

Eligibility for this option requires you must have either:

• Gone through Forgot Password process at least once in the new IAM Portal
• Had the Service Desk reset your password at least once
• Had your password expire within the IAM Portal
• Have a secondary email configured in the new IAM Portal
   

1. Go to the IAM Portal and click on the “Forgot password?” link at the bottom of the page.
    
    
2. Enter your myLSU username@lsu.edu and click the [Next] button
   
     
    
3. Click the [Send me an email] button  (Note: This will send an email to both your Primary Email address and your Secondary Email address)
   
      
    
4. An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal. 
   
     
    
5. Enter a new password twice and click on the [Reset Password] button
   
     
    
6. You will be returned to the IAM Portal’s Sign In page after resetting your password.  It will take a 15 - 30 minutes for your new password to synchronize with LSU’s SSO.

 Change Password for a Primary Account
          

 Eligibility for this option requires you must have either:

• Gone through Forgot Password process at least once
• Had the Service Desk reset your password at least once

1. Go to the IAM Portal and click on the [Sign In with LSUAM SSO] button. Note: You may be required to complete MFA for this single-sign on. If you need instructions on how to login, please click here.
   
    
    
2. From the IAM Portal homepage, select your name in the top right corner and then Settings
   
    
                        
3. Click the green [Edit Profile] button. You will then be asked to verify your identity.
   
    
    
4. Click on the [Email] option
   
     
    
5. Click on the [Send me an email] button
   
     
    
6. An email will be sent to you with a verification code. You may click the [Sign In] button. However, we recommend copying the code at the bottom and pasting it into the IAM Portal
   
     
    
7. Enter your password and click the [Verify] button
   
     
    
8. Enter your Current password, New password, Confirm new password, then click the [Change Password] button
   
    
    
9. You will then see a success message

Note: You will receive an error message if your password does not meet all of the listed requirements. If that happens then you should enter a different New password, Confirm new password, and then click the [Change Password] button

Admin Password Reset       

1. Please follow these instructions if you do not have a secondary email set in the IAM Portal or you have permanently lost access to your Secondary email:
    
   • Contact the LSU ITS Service Desk at 225-578-3375 or visit walkups at Frey Computing Services or Middleton Library
   • Please note, if you call or chat with the Service Desk, you will need to have an enabled web cam for the remote meeting.
      
2. You will need a valid photo ID to be issued a temporary password.
    
3. The temporary password will expire in 48 hours.  So once issued the temporary password, you should login to the IAM Portal with the Username and Password fields (do not click on the [Sign In with LSUAM SSO] button) to set a new password.
   
   
    
4. After signing in, you will immediately be prompted to fill out a new password
   
   
    
5. After changing your password, you will be taken back to the Sign In page.  It may take 15-30 minutes for your new password to synchronize with LSU’s SSO. 
   
   
    
6. Next, you should update your Secondary email, so if you ever forget your password in the future, you can click on the “Forgot password?” link at the bottom of the Sign In page and  reset the password yourself.  Please see: Second Email for further instruction.
    

Why Do I Have To Show My ID?

A user's information is readily available to them through their myLSU account. Access to myLSU account is controlled by a password. If the password is shared with someone else or someone else somehow becomes aware of the password, that other person could potentially:

•     Sign on to myLSU account or other applications and be able to veiw and access anything the user has access to (studen tinformation, employee information, etc.).
•     Change myLSU password.

For these reasons, this is the ONLY option to reset myLSU Password under the following conditions:

        1. You have not set up a Secondary Email in the IAM Portal (Please see Second Email for instructions on how to add a Secondary Email)

             OR

        2. You have set up a Secondary Email but you have permanently lost access to it & cannot remember your myLSU Account password.

Change Password for a Departmental Account

Note: Only employees who own a departmental account will have access to the process below. If you do not see this option in your IAM Portal then you are not designated as an account owner. If you believe this is an error please reach out to the Service Desk.                         

1. Login to the IAM Portal with your primary account that is an owner of a Departmental account. Note: You may be required to complete MFA for this single-sign on. For login instructions, please see here.
                               
2. Click on “Okta Access Requests”
   
    
    
3. Click the “Request access” button on “Password Reset for Departmental Accounts”
   
    
    
4.  Leave the “Request for” value as “You”, enter the “Departmental account” username, and click the “Submit new request” button
   
    
5.  You will see the following screen
   
   
6. If you are the owner of the departmental account you will receive the email message below to your primary email address. Click on the link in the email that you receive.
   
      
    
7. Enter “New password”, “Re-enter password”, and click the [Reset Password] button
   
     
    
8. Your password has been successfully changed. You will be re-directed to IAM Portal and will see the following message. This is only because departmental accounts do not have IAM Portal login access.
    

Common Department Password Change Problems:

• If you enter a recently used or current password, you will receive the message below.

• If you enter a non-existing account, a departmental account which is owned by someone else, or another primary account you will receive an email as follows.

Password Reset Other Campuses

Users from LSU Alexandria, LSU Eunice, LSU Shreveport, and LSU AgCenters with myLSU accounts should contact their respective campus' IT department for myLSU password reset. The information below can be utilized to contact the IT departments

• LSU AgCenter - 225-578-8534
• LSU Alexandria - 318-472-6421
• LSU Eunice - 337-550-1307
• LSU Shreveport - 318-797-5221

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Referenced from: my.lsu.edu