6. How to delete the Windows XP cached credentials: Note: this only applies to users who did not check the box "Automatically use my Windows logon name and password" and have not upgraded their computers to service pack 3.  Windows XP will automatically cache your PEAP credentials for reuse. There is no workaround to prevent this. After you have changed your PAWS password, you will need to delete your cached credentials in your machine so that you can be prompted to enter your new password. 

In order to delete the cached credentials, you can either delete "lsusecure" from your preferred networks, and then add it again, or you can delete them straight from the registry. The following script will automatically delete the cached credentials: removeEAPinfo.zip  Click on the link "removeEAPinfo.zip". Extract and save the file "removeEAPinfo.reg" in a convenient location. Double-clicking the file should run the script and remove your credentials. For more information about this issue, visit the Microsoft support website and search for article ID 823731.

7. I've recently changed my PAWS password, and now I cannot log on to the wireless network (Windows XP only): refer to FAQ #11.

8. What do I do if my username and password combination is invalid? If your credentials are being rejected, try resetting your password. To test your new credentials, try logging on to a public lab machine. If your credentials are still being rejected, try logging on as lsu\username or username@lsu.edu, where "username" is your PAWS username.

9. Unable to access library resources (electronic journals, articles, etc.) over wireless: In order to properly connect to library resources over wireless you need to connect to these resources through the library page  http://www.lib.lsu.edu.  Scifinder and similar applications will not work over wireless . In addition, if you are using Mozilla and you have the add-on “Redirect Remover”, you will have to uninstall it as this program bypasses the library proxy.
 
10. How do I know if my computer belongs to the LSU domain (Windows XP)? Right click the My Computer icon and select Properties. In the System Properties window, click on the Computer Name tab. If your computer belongs to the LSU domain, it will display it as depicted below:



11. My computer is unable to connect to lsusecure  

If your computer belongs to the LSU domain and you checked the box "Automatically use my Windows logon name and password", check the following:

1. Are you logged on as Administrator? If so, authentication will fail because Windows is using the administrator's credentials to log you to the wireless network, and these credentials are not valid. Only PAWS credentials are valid. Log off and log back on using your PAWS username and password.
2. Disable and re-enable your wireless adapter.
3. If you have changed your password, Windows will not update the new password unless you lock your computer (press Ctrl-Alt-Del) and log back with your new credentials. Try unchecking the option "Automatically use my Windows logon name and password". You should be prompted to enter your username and password. If this works, you'll have access to the network. So now lock your computer, and log back on with your new credentials. Your computer should now be updated. Check back the option "Automatically use my Windows logon name and password". If you lock yourself out of the computer due to this security precaution, contact the Help Desk at 578-3375.

If your computer does not belong to the LSU domain, then you had to uncheck the box "Automatically use my Windows logon name and password". Check the following:

1. Make sure you are using your PAWS username and password and that you are leaving the Logon Domain field empty.
2. If you are not being prompted to enter your credentials, try removing the cached credentials on your computer by running the script removeEAPinfo.zip 
2. Have you changed your password? If you have, then Windows is still trying to use your old cached credentials. Delete your cached credentials by runnning the script removeEAPinfo.zip 
3. Try removing lsusecure from your preferred networks in the Windows Network Connection Properties window and then add it again.
4. Disable and re-enable your wireless adapter.
5. Try logging on as lsu\username or username@lsu.edu, where "username" is your PAWS username.

12. How do I enable the Wireless Configuration service (802.1x) on Windows 2000?

1. Click on Start-> Settings-> Control Panel-> Administrative Tools -> Services



2. In the Services window, scroll down to the bottom and double-click on the service named Wireless Configuration



3. In the General tab, select Automatic from the Startup type drop-down menu, and then click the Start button.
4. Click Apply and then OK.