Definition of GROK:     /grok/   /grohk/

From the novel Stranger in a Strange Land, by Robert A. Heinlein, where it is a Martian word meaning literally `to drink' and metaphorically `to be one with'.

1. "To understand intuitively or by empathy; to establish rapport with." 

2. To understand, usually in a global sense.

( More )

General Information

Adobe is a software with numerous programs designed to help the user create, edit, and view different types of files such as images, videos, and PDF's. These programs include Acrobat Reader, Flash Player, Photoshop, Illustrator and many more.

  • Adobe Products can be purchased for home use with an Educational Discount as detailed below.
  • Adobe Products are also available FREE to LSU Students, Faculty & Staff:

Find, Copy & Paste the E-mail Message Header --

When reporting a suspicious e-mail or a potential phishing attempt to ITS, please include the Message Header.  The Message Header contains helpful information which can assist e-mail administrators in troubleshooting.

Select an E-mail Client: (To Jump to Detailed Instructions)


 Copy the Message Header in Outlook 2010

1. Open Microsoft Outlook 2010.
 
2. Open the Suspicious Message.
 
3. Click the small Arrow Icon, located below the Follow Up button in the Message tab.
 
screen shot of the arrow icon in the corner of the tags section.
 

4. The Properties window will display.  The necessary information will be found in the Internet Headers section, located in the Delivery Options Section.
 
screenshot of the internet headers section of the properties window.
 

5. Select everything in the Internet Headers field, right-click on the selected text, and click Copy.
 
screenshot of the copy command.
 

6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header in Outlook 2003 & Outlook 2007

1. Open Microsoft Outlook 2003  or  Microsoft Outlook 2007.
 
2. In the Folder View, right-click on the Suspicious Message.
 
3. Click Options (for Office 2003)
         or  
    Click Message Options (for Office 2007)
 
screenshot of the message options command.
 
  
4. The Message Options dialog box will display.
 
screenshot of the message options window.
 
 
5. Select everything in the Internet Headers field, right-click on the selected text, and click Copy.
 
screenshot of the copy command after right clicking the internet headers section.
 
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
   

Copy the Message Header in Mozilla Thunderbird

1. Open Mozilla Thunderbird and open the Suspicious Message.
 
2. Click View | Message Source.
 
screenshot of the message source command.
   

3. Select everything in the dialog box.  (Edit | Select All  or  [Ctrl + a])

4. Copy the Selected text. (Edit | Copy  or  [Ctrl + c])

screenshot of the copy command on the edit toolbar.
 
 
5. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header in Mac Mail

1. Open Mac Mail and select the Suspicious Message.
 
2. Click View  | Message | Raw Source.
 
screenshot the raw source command on the message drop down box.

 
3. Select everything in the window.  (Edit | Select All)
 
screenshot the select all command on the edit toolbar.

 
4. Copy the Selected text.  (Edit | Copy)
 
5. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 
screenshot of the copy command on the edit toolbar.
 

Copy the Message Header in Microsoft Entourage for Mac:

1. Open Microsoft Entourage.
 
2. Select the Suspicious Message.
 
3. Click Message | Internet Headers.
 
screenshot of the internet headers command on the message toolbar.
 

4. A small, pop-up window will display.  Select everything in the window.  (Edit | Select All)
 
screenshot of the select all command on the edit toolbar.


5. Copy the Selected text.  (Edit | Copy)
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 
screenshot of the copy command on the edit toolbar.
 

Copy the Message Header for TigerMail & Gmail

1. Open TigerMail(mail.tigers.lsu.edu)
 
2. Click on the Down Arrow Icon, located toward the upper, right-hand corner.  (Next to the Reply button.)
 
3. Click Show Original.
 
screenshot of the show orrginal command.

 
4. Either a new window or a tab will display with the Message Header information.  Select everything in the window.  (Edit | Select All)
 
screenshot of the copy command on the edit toolbar.
 

5. Copy the Selected text.  (Edit | Copy)
 
6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)
 

Copy the Message Header for Outlook Web Access (OWA)

1. Open Outlook Web Access / OWA.  (mail.lsu.edu)

2. Open the Suspicious Message in a separate window.

a. Double-click the message, located in the center panel listing all messages in the folder.

3. Click the Ellipsis icon located at the top right of the window and select view message details.

Image of the ellipsis drop down menu
 

4. Select everything in the window.  (Edit | Select All)

5. Copy the Selected text.  (Edit | Copy)

6. Paste this information into an e-mail message and send it to the ITS Help Desk(helpdesk@lsu.edu)


[Return to Office 2013: LSU Overview]

Issue Information

Office 2013 Update KB2817630 has caused the folder pane in Outlook 2013 to become blank.  We have set this update to uninstall through WSUS.  After any machine with the bad update "runs Windows Update" against the LSU WSUS server, it should uninstall the update.  A reboot is required to complete the uninstall.

Microsoft is aware of the issue and is working on a new update without this bug.
 

Please Remember

You can always use OWA - Outlook Web Access as a temporary workaround, if uninstalling the update does not resolve the issue.

Possible S

( More )

Do you Want a Faster and More Reliable LSU Wi-Fi Experience?

It’s Easy if You Geaux Dual Band…

( More )

LSU Forwarding E-mail Accounts

There will be some changes made during the Fall 2013 Semester to the LSU Forwarding E-mail Accounts.  

These changes will affect  (1) Applicants to LSU,  (2) LSU Students who have NOT set up a TigerMail Account  (Those who opted to have their LSU e-mail Forwarded to another e-mail address), &  (3) LSU Faculty & Staff who have NOT set up an LSUMail Account.  (Opted to have their LSU e-mail forwarded to another e-mail address.) 
 

( More )

Quick Links

On-Campus Printer Locations

Print from your Laptop to an On-Campus Printer
 

General Information

On-campus printing at LSU includes: (1) Wireless Printing from your Laptop, (2) Printing from a Lab Computer, and (3) Large-format printing services.  Located in Middleton Room 141 (in the back of the Information Commons of the library).

Note: The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.

Print services includes the Pay-for-Print systems in the ITS Computer Labs and other locations across campus. These are printers and print job release stations managed by ITS. You can print your documents in the lab and use your Tiger Card or Geaux Card to pay for the printouts by using the release stations. In addition, you can install the printers to your laptop and print. You will still go to a release station to use your Tiger Card or Geaux Card to release the print job. Jobs are held for 90-minutes.
 

Eligibility & Order Procedures

Available To:    LSU Faculty, Students & Staff.  

Requirements:    Must have a PAWS ID & a Tiger Card.
 

On-Campus Printing Options

1. Mainframe Printers

See the Mainframe Printing: LSU Overview.
 

2. Public Access Lab Printers

See Printing in the Public Access Labs.

  • Price to Print

Basic 8.5" x 11" (Available in All Labs)

$0.05/Black and White
$0.25/Color

Large Format & Specialty Printing (Available in Middleton Library 141 Lab)

$3.75/ linear foot (heavy-weight coated)
$7.50/ linear foot (semi-gloss)
$8.50/ linear foot (glossy)
$1.00/ page for photo paper (8.5 by 11)

(Note: The print lab has 2 paper roll sizes, 3 feet and 5 feet . Files in which both the height and width dimensions are bigger than the 3 feet or 5 feet rolls CANNOT be printed. Glossy paper is available only for the 5 feet rolls which is $14/ linear foot. The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.)

  • Install Printer Package for the Lab Printers

Installing Printer Package (Windows)

Installing Printer Package (Mac)

  • Location of Lab Printers

LSU has 2 Computer Lab locations that house computers and printers. Anyone with a valid PAWS ID can use the lab, anyone with a Tiger Card can print.
(Note: The Tiger Card must have funds on it to be able to print. For more information about Tiger Card and its campus locations, visit the Tiger Card website.)

1. Middleton 141   (*Check Current Computer Availability*)

Screen shot of Middleton 141

Hours:
Monday - Thursday 7:15 a.m. - 12:00 Midnight
Friday 7:15 a.m. - 6:00 p.m.
Saturday 10:00 a.m. - 5:00 p.m.
Sunday 11:00 a.m. - 12:00 Midnight

For directions to this lab, see the Google Maps Location of Middleton.


2. 1302 Patrick F. Taylor   (*Check Current Computer Availability*)

image of 1302 Patrick F. Taylor lab

Hours:
Monday-Thursday 7:30 a.m. -11:30 p.m.
Friday 7:30 a.m. - 7:30 p.m.
Saturday 10:00 a.m. - 4:30 p.m.
Sunday 12:00 Noon - 11:30 p.m.

For directions to this lab, see the Google Maps Location of Patrick F. Taylor.

  • Print Issues on the Lab Printers

If you experience a printer malfunction or poor print quality while printing at one of the LSU Public Access Computer Labs:

1. Bring your Tiger Card and your print job to the Lab Monitor on duty in the lab where the original document was printed.

2. The Lab Monitor will verify that the print job was done in that computer lab, and re-print at no additional cost.

3. If your account was charged for more pages than were meant to print, the Lab Monitor on duty can submit a Tiger Cash refund request on your behalf. Refunds can take up to 1-Month to be applied.

Note: Refunds will NOT be provided for User Mistakes.
 

3. Print from your Laptop

  • Install Printer Package (Copier Printers)

Installing Printer Package for Windows

Installing Printer Package for Mac

  • Locations of Copier Printers

Middleton Library

Patrick F. Taylor Hall

Chopin Hall


Frequently Asked Questions

How many different types of Printers does the does the Public Printer Labs use?
The Public Printer Labs uses three different types of printers: Normal, Large Format, and Custom.  The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.

What are some of the custom printing services offered in the Public Printing Labs?
The Public Printing Labs offer several different printing services, including: 11" x 17" (Tabloid), faxes, copiers, resume paper, legal size, glossy 8.5" x 11" and 4" x 6" photo paper. Note: Faxes from Middleton Library can only be made locally to Baton Rouge. Faxes from the Union can be made outside of the 225 area code. 

What if I have a project on a home computer that I need to print but cannot bring the computer to campus?
Flash drives for students are available for use at the Middleton Public Lab location.

What if I am not a student but would still like to use the Public Printer Labs to print?
Temporary cards are available from the Print Desk Kiosk in Middleton for non-LSU card holders at a cost of $1. After purchasing the card, you will be directed to a Tiger Card Kiosk where you can load funds for printing on your temporary printing card. 

What are the hours of the Public Printer Labs?
For current hours of the Public Printer Labs call 225-578-7554.
 

LSU Support & Policy Statements

Help Desk Contact Information

Policy Statements

( More )

General Information

The myProxy Portal was designed to give secure access of the myLSU Portal to the parents or sponsors of LSU Students.   Through this system, PAWS ID holders can grant access or a Parent can Request Access to pay a Fee Bill through the myLSU Portal.  Any Faculty, Staff or Student can grant access to another to act on their behalf.  All that is needed is a PAWS ID or myPROXY Account.

 

 

 

 

 

 

( More )

Live Chat with the LSU ITS Help Desk!
Chat Logo To chat with an Analyst, click here.



"" ""

Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail: helpdesk@lsu.edu

Copyright © 2006. All Rights Reserved. Official Webpage of Louisiana State University.