Definition of GROK:     /grok/   /grohk/

From the novel Stranger in a Strange Land, by Robert A. Heinlein, where it is a Martian word meaning literally `to drink' and metaphorically `to be one with'.

1. "To understand intuitively or by empathy; to establish rapport with." 

2. To understand, usually in a global sense.

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**NOTE**   Parents &/or Alternate Payers:  To pay the Fee Bill for someone other than yourself, please use the myProxy Portal.

Students: Pay Your Fee Bill

1. Log into myLSU.

2. Expand Registration Services, and click Fee Bill.

3. Select the Semester and the Year.  

4. Click View Fee Bill.

5. You Fee Bill will display with your available Payment Options.  Click the button that corresponds with the payment method you would like to use:

  • Click Pay by Credit Card to pay the amount due with a credit card.  (2.5% processing fee assessed)
  • Click Pay by Bank Draft to pay the amount due from a checking or savings account.  (no processing fees)
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[Return to LSUMail: Overview]

LSUMail Display Name

The display name information is updated automatically based on information provided to the university. If a user requests a name change (for example, if they get married or divorced and request the name change through Human Resources), this information will also change in LSUMail.  If you prefer an alternative name or nick name to display in LSUMail, you can update the Display Name in the myLSU Portal.

Note: The steps below only change the Display Name for the LSUMail account associated with your primary myLSU account. To change a display name for a non-primary account, please contact the ITS Help Desk. This change will need to be completed by the e-mail team.

Change your Display Name

1. Log into

2. Click Directory Information | Personal Preferences.

3. Click Withholding/Other.

4. Enter your Name.  (Format: Last Name, First Name)

  • This will be the Name Displayed in LSUMail.  For example; if your name is Mike The Tiger and you would like to go by M. T. Tiger, list your name as Tiger, M. T.

5. Click the Change button to save the changes.

  • These changes may take several hours to take place within LSUMail.

General Information

Adobe is a software with numerous programs designed to help the user create, edit, and view different types of files such as images, videos, and PDF's. These programs include Acrobat Reader, Flash Player, Photoshop, Illustrator and many more.

  • Adobe Products can be purchased for home use with an Educational Discount as detailed below.
  • Adobe Products are also available FREE to LSU Students, Faculty & Staff:

[Return to Office 2013: LSU Overview]

Issue Information

Office 2013 Update KB2817630 has caused the folder pane in Outlook 2013 to become blank.  We have set this update to uninstall through WSUS.  After any machine with the bad update "runs Windows Update" against the LSU WSUS server, it should uninstall the update.  A reboot is required to complete the uninstall.

Microsoft is aware of the issue and is working on a new update without this bug.

Please Remember

You can always use OWA (Outlook Web Access) as a temporary workaround, if uninstalling the update does not resolve the issue.


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Do you Want a Faster and More Reliable LSU Wi-Fi Experience?

It’s Easy if You Geaux Dual Band…

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LSU Forwarding E-mail Accounts

There will be some changes made during the Fall 2013 Semester to the LSU Forwarding E-mail Accounts.  

These changes will affect  (1) Applicants to LSU,  (2) LSU Students who have NOT set up a TigerMail Account  (Those who opted to have their LSU e-mail Forwarded to another e-mail address), &  (3) LSU Faculty & Staff who have NOT set up an LSUMail Account.  (Opted to have their LSU e-mail forwarded to another e-mail address.) 

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Quick Links

On-Campus Printer Locations

Print from your Laptop to an On-Campus Printer

General Information

On-campus printing at LSU includes: (1) Wireless Printing from your Laptop, (2) Printing from a Lab Computer, and (3) Large-format printing services.  Located in Middleton Room 141 (in the back of the Information Commons of the library).

Note: The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.

Print services includes the Pay-for-Print systems in the ITS Computer Labs and other locations across campus. These are printers and print job release stations managed by ITS. You can print your documents in the lab and use your Tiger Card or Geaux Card to pay for the printouts by using the release stations. In addition, you can install the printers to your laptop and print. You will still go to a release station to use your Tiger Card or Geaux Card to release the print job. Jobs are held for 90-minutes.

Eligibility & Order Procedures

Available To:    LSU Faculty, Students & Staff.  

Requirements:    Must have a PAWS ID & a Tiger Card.

On-Campus Printing Options

1. Mainframe Printers

See the Mainframe Printing: LSU Overview.

2. Public Access Lab Printers

See Printing in the Public Access Labs.

  • Price to Print

Basic 8.5" x 11" (Available in All Labs)

$0.05/Black and White

Large Format & Specialty Printing (Available in Middleton Library 141 Lab)

$3.75/ linear foot (heavy-weight coated)
$7.50/ linear foot (semi-gloss)
$8.50/ linear foot (glossy)
$1.00/ page for photo paper (8.5 by 11)

(Note: The print lab has 2 paper roll sizes, 3 feet and 5 feet . Files in which both the height and width dimensions are bigger than the 3 feet or 5 feet rolls CANNOT be printed. Glossy paper is available only for the 5 feet rolls which is $14/ linear foot. The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.)

  • Install Printer Package for the Lab Printers

Installing Printer Package (Windows)

Installing Printer Package (Mac)

  • Location of Lab Printers

LSU has 2 Computer Lab locations that house computers and printers. Anyone with a valid PAWS ID can use the lab, anyone with a Tiger Card can print.
(Note: The Tiger Card must have funds on it to be able to print. For more information about Tiger Card and its campus locations, visit the Tiger Card website.)

1. Middleton 141   (*Check Current Computer Availability*)

Screen shot of Middleton 141

Monday - Thursday 7:15 a.m. - 12:00 Midnight
Friday 7:15 a.m. - 6:00 p.m.
Saturday 10:00 a.m. - 5:00 p.m.
Sunday 11:00 a.m. - 12:00 Midnight

For directions to this lab, see the Google Maps Location of Middleton.

2. 1302 Patrick F. Taylor   (*Check Current Computer Availability*)

image of 1302 Patrick F. Taylor lab

Monday-Thursday 7:30 a.m. -11:30 p.m.
Friday 7:30 a.m. - 7:30 p.m.
Saturday 10:00 a.m. - 4:30 p.m.
Sunday 12:00 Noon - 11:30 p.m.

For directions to this lab, see the Google Maps Location of Patrick F. Taylor.

  • Print Issues on the Lab Printers

If you experience a printer malfunction or poor print quality while printing at one of the LSU Public Access Computer Labs:

1. Bring your Tiger Card and your print job to the Lab Monitor on duty in the lab where the original document was printed.

2. The Lab Monitor will verify that the print job was done in that computer lab, and re-print at no additional cost.

3. If your account was charged for more pages than were meant to print, the Lab Monitor on duty can submit a Tiger Cash refund request on your behalf. Refunds can take up to 1-Month to be applied.

Note: Refunds will NOT be provided for User Mistakes.

3. Print from your Laptop

  • Install Printer Package (Copier Printers)

Installing Printer Package for Windows

Installing Printer Package for Mac

  • Locations of Copier Printers

Middleton Library

Patrick F. Taylor Hall

Chopin Hall

Frequently Asked Questions

How many different types of Printers does the does the Public Printer Labs use?
The Public Printer Labs uses three different types of printers: Normal, Large Format, and Custom.  The print lab has 3ft wide paper rolls. Files in which both the height and width dimensions are bigger than the 3 feet CANNOT be printed.

What are some of the custom printing services offered in the Public Printing Labs?
The Public Printing Labs offer several different printing services, including: 11" x 17" (Tabloid), faxes, copiers, resume paper, legal size, glossy 8.5" x 11" and 4" x 6" photo paper. Note: Faxes from Middleton Library can only be made locally to Baton Rouge. Faxes from the Union can be made outside of the 225 area code. 

What if I have a project on a home computer that I need to print but cannot bring the computer to campus?
Flash drives for students are available for use at the Middleton Public Lab location.

What if I am not a student but would still like to use the Public Printer Labs to print?
Temporary cards are available from the Print Desk Kiosk in Middleton for non-LSU card holders at a cost of $1. After purchasing the card, you will be directed to a Tiger Card Kiosk where you can load funds for printing on your temporary printing card. 

What are the hours of the Public Printer Labs?
For current hours of the Public Printer Labs call 225-578-7554.

LSU Support & Policy Statements

Help Desk Contact Information

Policy Statements

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General Information

The myProxy Portal was designed to give secure access of the myLSU Portal to the parents or sponsors of LSU Students.   Through this system, PAWS ID holders can grant access or a Parent can Request Access to pay a Fee Bill through the myLSU Portal.  Any Faculty, Staff or Student can grant access to another to act on their behalf.  All that is needed is a PAWS ID or myPROXY Account.







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Live Chat with the LSU ITS Help Desk!
Chat Logo To chat with an Analyst, click here.

Student Services: LSU Overview


Popular Services

GROK:  LSU's On-line Knowledge Base.  Check here for technical documentation on software and technologies provided by ITS.

TigerWare: Free & discounted software with the necessary download files, as they are available.  A valuable resource offered to current LSU student.

TigerMail: The e-mail system provided  to students by the University.

Wireless: Connecting to the Secure Wireless Network at LSU.

LSU Electronic Resources

LSU Campus Resources

Student Information


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Information Technology Services
200 Frey Computing Center · Baton Rouge, LA 70803
Telephone: 225-578-3700 · Fax: 225-578-3709 · E-mail:

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