OneDrive for Business (Office365): Sync Troubleshooting

If you having problems syncing files between your computer and OneDrive for Business, it could be a result of problems with the OneDrive for Business sync client. This article provides a few possible solutions to fix this issue.

PLEASE NOTE: These solutions are intended for the OneDrive for Business sync client, NOT the new OneDrive for Business Next Generation Sync Client

Solution 1: Update your OneDrive for Business sync app.

The first recommended solution is to make sure you have the most recent update of OneDrive for Business.

Solution 2: Ensure that your file and folder names don't contain unsupported characters or invalid file types.

To ensure that your files and folders names are acceptable, review the list of invalid characters and file types.

Solution 3: Make sure that your file sizes, items counts, and file path lengths are within the limits.

To ensure that you are within the acceptable size, count, and path length limit, review the limits for the size and number of files that can be synced.

Solution 4: Repair a OneDrive for Business sync connection.

Another possible issue is a failed syn connection. View the following step-by-step instructions to repair a sync connection with OneDrive for Business.

Solution 5: Stop the sync and restart.

One possible solution is to stop syncing your library, and then start syncing it again, as if for the first time.

Solution 6: Use the OneDrive for Business Sync Issues Troubleshooting Guide.

If you are still have problems review the OneDrive for Business Sync Issues Troubleshooting Guide for more possible solutions

Referenced from: Microsoft

7/18/2019 9:29:05 AM