Wireless: Troubleshooting Connection Issues (Windows)


Problem:

The Windows Client Cannot Connect to eduroam

On certain Windows computers, the AddTrust Root CA Certificate was not included in the certificate store of the original installation media.  Without this root certificate, Windows client cannot connect to eduroam because it could not verify the authenticity of the wireless connection.  Typically, Windows clients drop the wireless connection with no or very generic error messages immediately after the users enter their credentials.  This issue affects all versions of Windows. 
 

Solution:

Manually Importing the AddTrust Root CA Certificate into the Windows Certificate Store

NOTE: This process may require a thumb/flash drive into order to place the download onto the computer without internet.

1.  Download and save the AddTrust Root CA Certificate:

2.  Browse to the location where the root_ca.cer file was downloaded:

  • Right-click on root_ca.cer.
     
  • Click on Install Certificate.

Install Certificate command


3. On the bottom right corner, click Next on the welcome screen of the Certificate Import Wizard.

 Certificate Import Wizard window


4. In the middle of the screen, select "Place all certificates in the following store"(1) radio button, and click Browse...(2).

Place all certificates in the following store button and Browse button.


5.  In the Select Certificate Store popup window, click to select Trusted Root Certification Authorities(1) and click the OK(2) button at the bottom of the window.

Trusted Root Certification Authorities option and OK button.


6. On the bottom of the window, click Next on the main Certificate Import Wizard window.

Next button


7. On the bottom right hand corner, click Finish.

Finish button


8.  Attempt to connect to eduroam again. 


If the problem persists, please contact the ITS Helpdesk at 578-3375 or helpdesk@lsu.edu.

16992
4/11/2019 1:42:13 PM

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