Enhanced Voice Messaging (EVM): LSU Overview

  

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General Information

Enhanced Voice Messaging automatically copies all voice and fax messages from the user Modular Messaging voicemail box to the user e-mail inbox.  Voice messages are saved as sound file attachments; fax messages as pdf attachments.  The body of the email can include caller ID information if available.  Messages delivered through this service are viewable from any device with an e-mail address, including desktops, laptops, cell phones, PDA’s, and Smart Phones. 

Enhanced Voice Messaging: Mobile App:  There is a mobile app which provides a convenient tool to start forwarding voicemail, stop forwarding voicemail and changing your voicemail greeting.
 

Eligibility & Order Procedures

Available To:    LSU Technology Support Professionals (TSPs).

Request Service:    Submit a University Networking & Infrastructure (UNI) Work Order.

Delivery Time:    Up to 2 weeks.

Fees:    There is a One-Time Only License Fee of $72.70  and  there is a Monthly Recurring Fee of $0.83/month.
 

Device Management

1. Open the EVM Customer Web Site (http://its-mutare.lsu.edu/)

2. Log in to EVM:

a. Enter your Voice Mailbox Number.

b. Enter your Voice Mail Password.

c. Click Login.

the EVM voicemail login page.

 

3. Add a Device to EVM:

a. Click the Add Device button to add settings for each device.

b. Select the Device Type(For desktop e-mail, cell phone, PDA, etc.)

c. Enter the Email Address.  (IF Device Type = Email Desktop)

d. Enter the Phone Number and Carrier. (IF Device Type = Cellular Notification)

• Preferences for Attachments:  Voice and/or fax file attachments; no attachments; attach all; or “urgent only” messages. (This field is disabled when cellular device is selected.)

• Format for conversion of audio files (.gsm or .mp3) & fax files (.pdf or .tif).

e. Click the Test button to make sure the device is set up correctly.

 • • EVM will send a test message to that device. It is only a test message for confirmation that the e-mail address was added successfully. The attachment and links within the test email are non-functioning.

f.  Click the SAVE button located in the bottom right-hand corner of your screen.

the EVM settings page.

 

4. To Delete a Device:

a. Click the DELETE button next to the device that you want to delete.

b. Click the SAVE button.


5. To re-send ALL voicemail messages to your e-mail:

a. Check the Re-send me all messages to my mailbox checkbox. 

b. Click SAVE.  This will send all messages archived in the user mailbox.
 

 

Message Management

Actionable links within the body of the e-mail delivered from EVM.  These links may include any or all of the following:

1. Delete: Deletes original message from the voicemail inbox (if user opted to have sound file sent as an attachment, that file remains accessible until the email message is deleted).

2. Mark Read: Turns off the Message Waiting Indicator (MWI) lamp on phone but leaves the message in the voicemail box.

3. Contacts (if installed and available): Opens page where user can add or delete contact caller ID information (full name, phone number, email address). This information will be included  in EVM messages deliveries from those respective callers. EVM messages from callers not included on the user contact list will include phone number if available, time and date of message only.

4. Settings: Opens User Settings page, where user can select devices and configure EVM message delivery preferences.

5. Delete All (if installed and available): Deletes all messages in user voicemail inbox.  An additional warning must be clicked by the user before deletion for safety.

        Sample of an e-mail delivered from Enhanced Voicemail (EVM):

a Sample email delivered from EVM.

 

LSU Support & Policy Statements

Help Desk Contact Information

Policy Statements

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