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General Information The ITS Service Desk (previously "Help Desk") is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus...
Article Id: 11294
Category: Service Desk

General Information The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey. All ITS Help Desk after-hours calls will be routed to the NOC for further assistance. Parking in the Frey lot...
Article Id: 17693
Category: Service Desk

On-Line Work Order Submission The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to...
Article Id: 11775
Category: Service Desk

Enter a UNI Work Order 1. Go to the following site: https://newservicerequest.lsu.edu .
Article Id: 16278
Category: Service Desk

To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your Bomgar administrator.
Article Id: 19706
Category: Bomgar

General Information Bomgar is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshoot ...
Article Id: 10709
Category: Bomgar

To Begin Screen Sharing: 1. Open Bomgar from your desktop and login with your MyLSU credentials. If you do not have access, contact your Bomgar administrator.
Article Id: 19708
Category: Bomgar

To Start a Customer Support Session: 1. Open Bomgar from your desktop and login with your MyLSU credentials. If you do not have access, contact your Bomgar administrator.
Article Id: 19707
Category: Bomgar

IT ServiceDesk Chat Feature: The IT Service Desk Chat service is available Monday - Friday 8 AM - 7 PM . However, you can request a session by calling 225-578-3375 during any of the Service Desk's regular business hours. 1. Chat may be accessed by navigating...
Article Id: 14403
Category: Bomgar

Locking and Saving Tickets: Tickets can be locked once the user saves the ticket or when a user is working within the ticket. Locking a ticket can be completed by selecting the Unlocked ...
Article Id: 19901
Category: Cherwell