Why Am I Required to Show a Picture ID to Have My Password Reset?


Why Do I Have To Show My ID?

Your student information is readily available to you through your MyLSU account.  Access to your MyLSU account is controlled by your password.  If you share your password with someone else or someone else somehow becomes aware of your password, that other person could potentially:

  • Sign on to your MyLSU account and view whatever is there to view (grades, schedules, directory information)
  • Sign on to your MyLSU account and make changes (add or drop courses, change your directory information, change your FERPA options, etc)
  • View your emails
  • Change your LSUMail password
  • Send an email as if you had sent it
  • Change your MyLSU password

A faculty member's compromised MyLSU ID could result in even more malicious abuse, since it is used to post grades for students in his/her courses.  Also, employee benefit selections and other payroll information are exposed to view and potential compromising changes.

Even a staff member who is not involved in teaching (thus wouldn't have access to student grades) is vulnerable if his/her MyLSU Account password is known to others.  Consider, for instance, that a malicious person accesses an employee's MyLSU Account ID and cancels their health insurance.  This could create some serious consequences for that person.


For these reasons, this is your ONLY option to reset your MyLSU Password under the following conditions:

You have not set up a Password Reset Question (Find out how to Set up a Password Reset Question

OR

You have set up a Password Reset Question but you cannot answer it correctly, & You cannot remember your MyLSU Account password.

You must come to the Help Desk with a photo ID if you meet either of the aforementioned conditions, more information and directions can be found in the ITS Help Desk Overview.

LSU has two locations where Faculty, Staff, and Students can go to have their password reset.  One is the LSU Help Desk on the first floor of Fred Frey, and the other is the Information Commons located in the LSU Middleton Library on the first floor.

LSU Employees located in Shreveport, Eunice, Alexandria, and AgCenter Parish Offices should contact local Account administrators for password assistance. To view a list of local Account administrators, please visit GROK Article 19652.

THE ACCOUNT OWNER (THE INDIVIDUAL HIMSELF OR HERSELF) MUST COME TO THE HELP DESK OR INFORMATION COMMONS. NO PHONE CALLS WILL BE ACCEPTED REGARDING PASSWORD INFORMATION, AND NO PROXY INDIVIDUALS WILL BE HONORED.


NOTE: LSU is required by Federal Law (FERPA) to protect student information. For this and the above reasons, LSU must be sure that we do not reset a forgotten password except for the person to whom the account is assigned.  Unfortunately, we are unable to achieve that assurance over the telephone, as any identifying/verifying information in our data bases (phone numbers, LSU id numbers, social security numbers, class schedules, birth dates, etc) are too available to imposters from other sources.

            

12947
5/21/2019 1:56:47 PM