myLSU ID: Issues Logging in Using Internet Explorer

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NOTE: This article describes some problems users may encounter when trying to log on to myLSU Portal via Internet Explorer, and offers possible solutions to those problems.
For information on obtaining a myLSU account, please see: myLSU Account Eligibility and Retention.

If the Login box goes blank after entering a User Name & Password:

1. Check your Internet Settings by going to the Tools menu and clicking Internet Options.

Tools menu with Internet options highlighted


2. On the Privacy tab, click Advanced under the settings category. From there, make sure that all cookies are enabled. Click Ok at the bottom right when you are done.

Cookie options under advanced settings


3. On the Advanced tab, make sure that the boxes next to Use SSL 2.0 and Use SSL 3.0 are checked, and that the box next to "Use TLS 1.0" is not checked.

Under the Advanced tab, two options are checked and one is unchecked


4. Select the Connections tab, click LAN Settings, and make sure the box next to "Use a proxy server for your LAN" is not checked. Click OK at the bottom when finished, and then again on the previous window.

connections tab

If Cookies or JavaScript are not allowed using Firefox:

1. Open Firefox.

2. Type about:config into the search bar and hit Enter.

3. A page should appear asking if you want to continue. Click "I'll be careful, I promise!"

4. At the top of the page in the search bar, Search javascript.enabled.

javascript.enabled option for firefox


5. Double click the row in order to turn it on (true) or turn it off (false).

6. Refresh the page.

If Cookies or JavaScript are declined using Internet Explorer:

1. Click the Tools menu (cogwheel) then click Internet Options.

2. Select the Privacy tab.

3. Select Advanced under Settings. Click Accept under first-party cookies, then click OK at the bottom.

Cookie options for internet explorer


4. Select the Security tab.

5. Click Custom Level.

6. Ensure that Active Scripting is enabled.

  • custom level button highlighted with second screen showing active scripting option enabled

"Invalid User Name or Password" message is shown:

1. The user name or password could be incorrect. Re-type and enter again.

2. Check to see whether Caps Lock is on or Number Lock is off.

"Page Cannot be Displayed" message is shown when trying to enter myLSU ID:

1. Make sure your Internet connection isn't down by visiting other Web sites.

2. Access the logon site from the LSU homepage rather than a bookmark or favorite place.

3. Make sure you are not running a firewall that blocks you from accessing myLSU.

  • Your connection could be down for other reasons, such as problems with the logon server. Try logging in again later.

"Action Canceled" message is displayed or screen freezes when user clicks the Login to myLSU link:

1. Check your connection's cipher strength by clicking Help then About Internet Explorer. The cipher strength must be 128-bit.

2. If it is not, you may need to download a newer version of Internet Explorer. To download the most recent version of Internet Explorer, check the Windows website.

For more information regarding password recovery, please see Accounts: Recovering a Password.

2/12/2019 2:44:13 PM