Cherwell: Fix "Culture is not supported, treb-inv is an invalid culture identifier" Error

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Resolving the "treb-inv" Error

Some users may have an issue opening tickets within Cherwell due to an error that states:

"Culture is not supported, treb-inv is an invalid culture identifier."

If you are experiencing this error, please follow the steps below.

 

1. Open a Run prompt (hold windows key and tap "R")

2. Type "regedit" and press enter

3. Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CustomLocale

The screenshot below has been edited to condense the directory selections; your registry will not look identical to the image below.

 regedit

 

4. Click the Edit drop down menu and select New > String Value

regedit string value

 

5. Name it treb-inv

treb-inv name

 

6. Double click the new treb-inv entry, and enter treb-inv in the Value data field of the pop up menu.

treb-inv value pop up menu

 

7. Close regedit

 

 

 

19909
2/11/2019 4:09:13 PM