Cherwell: Accessing the Cherwell Client Portal

Accessing the Cherwell Client Portal

Customers can access the client portal online at Customers may use their myLSU ID to login and create, edit, and view their Service Desk tickets.

Customers who do not have a myLSU ID may call the ITS Service Desk directly at 225-578-3375 to receive an update on the status of their tickets.


Portal Navigation

Accessible from the homepage:

  • Search GROK Knowledge Base: Redirects you to GROK knowledge base.
  • Find an Answer: You can access the GROK database from this link.
  • Service Catalog: You can view the IT service catalog, narrow your service search, and initiate a service ticket.
  • Contact Service Desk: You can input your name, email, phone number, and a question or comment for the Service Desk.
  • My Open Tickets: You can access recently closed requests, incidents, and open requests.
  • Service Desk Contact Info: You have one-click access to the Service Desk phone and email, Faculty Technology Center phone and email, and online Cherwell portal agents.
5/13/2020 11:25:08 AM