Cherwell: Submitting a Ticket

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Cherwell: Submitting a Ticket Within the Client Portal

Via Service Catalog

  1. Select Service Catalog
  2. Find and select the Service, Category, and SubCategory
  3. Input information into form
  4. Select Submit

 

Via Bomgar Chat

  1. Select Bomgar Chat Request in the header menu or select Chat With Agent in the Service Desk Contact Info section.
  2. Initiate chat with agent

 

 

Cherwell: Submitting a Ticket Outside of the Client Portal

Call

  • Contact the Service Desk via phone at 225-578-3375
  • Contact the Faculty Technology Center via phone at 225-578-3375, Option 2

 

Email

Current Email Account

Purpose

ftc@lsu.edu

Used by faculty to direct inquiries to FTC personnel

servicedesk@lsu.edu

General inquiries; currently main email for ticket creation

helpdesk@lsu.edu

General inquiries; currently main email for ticket creation

itsinfo@lsu.edu

General inquiries

pawsinfo@lsu.edu

submissions for MyLSU

grok@lsu.edu

 

software@lsu.edu

 

reslifeit@lsu.edu

ResLife IT Support

security@lsu.edu

Assigns tickets to security queue

alerter@lsu.logicmonitor.com

Assigns ticket to Infrastructure->Data Network Connection ->Outage

itservice@lsu.edu

 

 

In Person

Location Address Hours
Frey Computing Services Center

200 Frey Computing Services

First Floor

Monday - Friday: 7 a.m. - 5 p.m.
Middleton Library

LSU Middleton Library

Dalrymple Dr. and Tower Dr.

First Floor

M - TH: 7:00 a.m. - 9:00 p.m.

Friday: 7:00 a.m. - 6:00 p.m.

Saturday: 10:00 a.m. - 4:30 p.m.

Sunday: 11:00 a.m. - 9:00 p.m.

Faculty Technology Center 101 Frey Computing Services Monday - Friday 8:00am - 4:30pm

 

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