Cherwell: Normal Change Workflow

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Normal Change Workflow

Cherwell Normal Change workflow diagram

 

The process begins when a Normal Change request is submitted in Cherwell. Once submitted and can take between 3 - 5 business days to complete. The request follows the steps below:

1. The request is reviewed by the Change Management team and is then routed to the Implementation Manager (ITS employee selected when the request is created) for review.

2. The Implementation Manager should review the request and add any notes to the request as required and then route to the CAB for a first review of the change.

  • If the CAB does not authorize the change, it will be routed to Change Management for further review of the change

 

3. If the CAB authorizes the change, it will be routed back to the Implementation Manager allowing them to add in the deployment plan and a roll-back plan. Once added, the manager should move the request to the Scheduling step.

4. The Scheduling team will schedule the deployment in an appropriate release based upon the proposed start and end dates as well as other authorized changes assigned to the release. Once the change is scheduled, the request will be sent to the CAB for final authorization.

  • If the CAB does not authorize the change, it will be routed to Change Management for further review of the change.

 

5. If the CAB authorizes the change, the Implementation Manager and team will be notified via email that the request is to be implemented during the dates and times listed in the request.

6. Once the change is deployed, the Implementation Manager should add in the actual start and end dates of the deployment, updated CIs, any notes as needed, and the final disposition. Once these are added, the change should be sent to the Review step.

7. The Change Management team will review the change and either close the request (successful change) or send the request to the Implementation Manager for further review and rescheduling.

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12/17/2018 7:48:54 AM