Cherwell: How to Login to Cherwell

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This article explains how to log into the desktop client and the Cherwell browser client.

 

Log into the Desktop Client:

1. Double-click on the IT Service Management icon cherwell icon button on your desktop, start menu, or programs screen.

2. Enter your PAWS ID and password.

myLSU sign in page

 

3. Select the appropriate Role. Click Always use selected role if you do not want to be prompted to select a role the next time you log in. Click OK. The role dictates which dashboard you will see by default when logging on. (Note: If you do not see a role selector, it means you are only assigned one role.)

The choose role window

 

Change Connection (Database)If you selected Automatically use connection without asking, you can clear this by doing the following:

1. Log into the software.

2. From the Main Menu, click File>Logout.

3. Click Change connection.

Log InIf you selected Automatically login without asking, you can clear this by doing the following:

1. Log into the software.

2. From the Main Menu, click File>Logout

3. Select Log off <username> and change user.

RoleIf you selected Always use selected role, you can clear this by doing the following:

1. Log into the software.

2. Click on File>Logout…

3. Select Change role.

 

Log into the Cherwell Browser Client:

1. If you choose to use the Cherwell Browser Client to access Cherwell Service Management, enter the following address in your web browser:

https://itsm.lsu.edu/CherwellClient 

(Please note ‘Cherwell’ and ‘Client’ must have capital Cs)

2. Log in using your Paws ID and Paws Password.

myLSU sign in

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11/27/2018 10:32:15 AM