GROK Service Catalog (draft)


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Student 

 

Faculty/Staff

 

Visitor/Parent

 


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Student

(Undergraduate, Graduate, the Law Center, or Veterinary Medicine - Baton Rouge, Main Campus.)

 

  • Prospective (Incoming/ Transfer)
    • MyLSU Account: created by admissions office

grants access to the services below

  • myLSU Portal
  • Computer Labs
  • Secure Wireless (Eduroam)
  • Wired network connection:
    • network registration portal: DRP.LSU.EDU
    • Residential Life: registration required to access LSU network via game console (Router in Edward Gay apartment- contact ResLife IT Help Desk)
  • Moodle3 or LSU Online Moodle3
  • TigerWare (Eligibility: Incoming students will receive access to TigerWare downloads once their Fee Bill is paid or the first day of their first semester whichever event occurs first.)

 

  • Current (attended first day of school)
    • Office365
    • provides services below
      • Outlook on the web: Mail.lsu.edu
        • LSUMail (email address: MyLSUID@lsu.edu)
      • OneDrive for Business: free cloud storage service
      • Subscription to Office productivity software
        • allows up to 5 installations
        • activation method: LSUMail login credentials
      • Office Online: web browser-based versions of Microsoft Office apps
    • Additional technology services and support:
      • Faculty Technology Center (FTC)
      • Clicker device & license: Visit LSU Bookstore
        • Clicker registration and support
        • Moodle student portal support
      • Gear2Geaux (check-out at the Middleton Library; Funded by student Tech fee; hardware and software are supported by ITS)
      • Pay-for-Print systems (TigerCASH ONLY)
        • Large format (poster) printing
        • Print from mobile device: Print.lsu.edu
        • Print from lab machines
        • Print from a laptop
    • Software
      • Virtual lab (VLab2.lsu.edu)
      • Academic software discounts
        • LSU.OnTheHub.COM: offers discounted and free academic software for students
      • WebEx web conferencing software
    • Graduate Assistant GA; Teaching Assistant TA
      • + Workday: created by HR Student Employee Partner (SEP)
      • If duplicate PAWS accounts were created, please contact the ITS Help Desk to request an account merge.

 

  • Graduating Students/ Alumni (focus on retention policy)
    • MyLSU Account
    • Office365 (ITS will send out an account suspension notification via email)
    • Software (CLA)
    • Alumni email account (USERNAME@alumni.lsu.edu) *part of LSU Alumni Association

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Faculty

 

  • New Hire
    • MyLSU Account: created by HR coordinator
    • grants access to the services below
      • Workday
      • Eduroam
      • Tigerware
        • Microsoft Remote Desktop Connection Client
        • Academic software discounts
          • LSU.OnTheHub.COM: offers discounted and free academic software for faculty and staff
      • Moodle3 or LSU Online Moodle3
      • Faculty360 *LSU HRM manage software
    • Office365
    • provides services below
      • Outlook on the web: Mail.lsu.edu
        • LSUMail Primary account (email address: MyLSUID@lsu.edu)
      • OneDrive for Business: free cloud storage service
      • Subscription to Office productivity software
        • allows up to 5 installations
        • activation method: LSUMail login credentials
      • Office Online: web browser-based versions of Microsoft Office apps
      • Skype for Business
    • Community Moodle
    • Network
      • network registration portal (DRP.LSU.EDU): office desktop
    • Instructional Technology Support
      • Faculty Technology Center
        • Moodle classes support/ workshop
        • WebEx web conferencing software
        • Panopto Lecture capture
      • Multimedia classroom support
        • Auxiliary equipment: projector, microphone, Audio / Video Cart, and projection screen
        • Desktop PC: Hardware and software
      • Software in computer labs, classrooms, and virtual lab (VLab2.lsu.edu)
        • Available software
        • Software request
    • + University Networking & Infrastructure (UNI) Request
    • Faculty and Staff and Contractors with a valid LSU Budget Code
      • Phone & voicemail service
      • Data network service
      • Cable television service
    • + Departmental mainframe printer
      • Register and install mainframe printer
        • Install/activate a port: Submit UNI request
        • Contact TSP
      • Defining the device in the mainframe VPS system
      • Request mainframe default printer assignment or deletion
        • contact Financial Systems Services SECURITY OFFICER: fsshelp@lsu.edu
      • Recycle Mainframe Printer
    • + Additional accounts creation request:
      • Secondary accounts (such as departmental email accounts gradsofficer2@lsu.edu)
      • LSUMVS account: mainframe access request (Data Steward)
      • LISTSERV mailing lists
      • Broadcast email
    • + Guest Account Creation:
      • Extended guest account
      • LSU Netguest (wireless) account *Due to security policy, LSU sponsor must be on (or VPN into) LSU network to access NETGUEST.LSU.EDU
    • Departmental IT Support Professional (TSP)
      • + BlueCat Address Manager (BAM)
      • + Footprints
      • + ServiceNow
      • + Departmental email server: USERNAME@AGCENTER.LSU.EDU *ITS does not manage individual departmental email services
      • + Share Drive *ITS does not manage individual departmental servers

 

  • Retirees/ Past Employees (focus on retention policy)
    • MyLSU Account
      • Faculty and staff accounts are deactivated 1 year after the last payroll activity.
      • Faculty and staff retirees may continue to use their account after retirement and renewable in 10 year increments.
    • Office365
      • Faculty and staff LSUMail (primary and secondary) accounts are deactivated 30 days after resignation is effective.
      • Faculty and staff Office subscription service is deactivated ?<fix this> days after resignation is effective.
      • Faculty and staff who retired from LSU may continue to use their LSUMail (primary account) after retirement. ITS will send out notification for renewal in 10 year increments.
      • Faculty and staff will no longer have access to Office subscription service after retirement is effective.
    • Software (CLA)
      • Retirees are NOT eligible for Tigerware Downloads (due to licensing agreements)
    • Secondary account ownership transfer
      • Employee can request account transfer prior to separation day
      • Departmental director (manager) must send in request for ownership transfer

 


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Visiting Guest

  • Guest from Eduroam participating Universities in the United States
  • Conference (Temporary visiting): LSU NetGuest (1 month or less LSU Wifi Guest account); Wifi access ONLY
  • Consultant/ Researcher (Short term guest): extended guest MyLSU Account (more than couple of months to up to 1 year); LSU sponsor can request to extend or terminate account anytime.

 

Parents

  • myProxy account

 

 

 

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5/21/2019 3:29:36 PM