Outlook 2013: Blank Folder Pane Issue After Running Updates

Favorite Article   

There may be broken links in this article, the GROK staff has been notified and is working to resolve the issue.

Issue Information

Office 2013 Update KB2817630 has caused the folder pane in Outlook 2013 to become blank.  We have set this update to uninstall through WSUS.  After any machine with the bad update “runs Windows Update” against the LSU WSUS server, it should uninstall the update.  A reboot is required to complete the uninstall.

Microsoft is aware of the issue and is working on a new update without this bug.

Please Remember

You can always use OWA (Outlook Web Access) as a temporary workaround, if uninstalling the update does not resolve the issue.

Possible Solutions

To resolve this problem, complete one of the following fixes:


  • Manually Uninstall the Windows Update:
    • Go to START> Control Panel> Programs & Features> Uninstall Programs.
    • Click on View installed updates, located on the left.
    • Search for KB2817630.
    • Click Uninstall.


Referenced from: support.microsoft.com.

3/21/2018 2:10:20 PM