Microsoft Office Enterprise: Activation Troubleshooting Guide

  

General Information

Below you will find a guide to help you Activate Office Professional Plus against the LSU activation server & walk through Troubleshooting common issues. 

The process of activating Office is different depending on the location of the computer.  Either On-Campus or Off-Campus.
 

On-Campus

1. Run the ITS provided script which corrects known issues.

   a. Download the appropriate script to your computer:

   b. Double-click the file to run it.

   c. Click Yes if it prompts you for administrator privileges.

2. Check to see if Office is now activated.

a. Office 2016: Microsoft Office 2016: Activating from On-Campus

b. Office 2013: Microsoft Office 2013: Activating from On-Campus

3. STILL NOT ACTIVATING?

  a. Generate the Error Code:  

  b. If the results come back saying, "<Product activation successful>",  then you are Successfully Activated.

  c. If the result is an Error Code, use the information below to find the Possible Solution.
 

Off-Campus

(NOTE: Activation from Off-Campus requires a VPN connection. VPN at LSU: Overview.)

1. Connect to the AnyConnect VPN.

2. Confirm VPN is successfully connected.

3. Run the ITS provided script which corrects known issues.

  a. Download the appropriate script to your computer:

b. Double-click the file to run it.

c. Click Yes if it prompts you for administrator privileges.

4. Check to see if Office is now activated. 

a. Office 2013: Microsoft Office 2013: Activating from Off-Campus Using the VPN.

5. STILL NOT ACTIVATING?

a. Generate the Error Code:  

  b. If the results come back saying, "<Product activation successful>",  then you are Successfully Activated.

  c. If the result is an Error Code, use the information below to find the Possible Solution.

 

Error Codes and Possible Solutions


Error Code: 0x80070005

Possible Cause:

Administrative rights are required on the computer to troubleshoot activation.  

Possible Solution: 

1. Make that your account has administrative access to the machine and you opened the command line as an administrator by right clicking on the command line application and selecting run as administrator.
2. Try following the steps in the following article, as an administrator, to check if Office activates or you receive another error code.

Error Code: 0xC004F074

Possible Cause:

The computer's system time does not match the system time of the activation server.

Possible Solution:

1. Check to make sure that the time zone on your computer is set to the Central Time zone:

2. Set to central time, refer to one of the following GROK articles:

3. Try activating Office again following the steps for the appropriate version of Office below to check if Office activates or provides a new error code:

a. Office 2016: Manually Activating Against the KMS

b. Office 2013: Manually Activating Against the KMS

Error Code: 0x8007232B

Possible Cause:

The computer cannot find the DNS entry for the KMS Server.

Possible Solution:

1.  Please follow the steps in this GROK article to manually set the KMS host: 

a. Office 2016: Manually Setting the KMS.

b. Office 2013: Manually Setting the KMS.

2. Try activating Office again by following the steps to check if Office activates or provides a new error code:

a. Office 2016: Manually Activating Against the KMS

b. Office 2013: Manually Activating Against the KMS 

Error Code: 0xC004C001, 0xC004C003, 0xC004F014, 0xC004F050

Possible Cause:

The key which Office is trying to use to activate is invalid.

Possible Solution:

1. Manually set your KMS key by following this GROK article:

a. Office 2016: MAK to KMS

b. Office 2013: MAK to KMS

2. Try activating Office again by following the steps to check if Office activates or provides a new error code:

a. Office 2016: Manually Activating Against the KMS

b. Office 2013: Manually Activating Against the KMS 

Error Code: 0x8007232A

Possible Cause:

The computer cannot communicate with the activation.  

Possible Solution:

  1. Manually set the KMS server entry by following this article: 

a. Office 2016: Manually Setting the KMS

b. Office 2013: Manually setting the KMS.

  2. Verify your computer can connect to the activation server by following this article: Windows 7: Make sure a Windows Computer can communicate with the KMS Server.
  3. If your computer can communicate with the KMS server please follow the steps in this GROK article:

a. Office 2016: Manually Activating Against the KMS

b. Office 2013: Manually Activating Against the KMS 


 

Need More Help?

If none of these were able to Successfully Activate your Office product,  please e-mail helpdesk@lsu.edu

For additional information on troubleshooting activation of Office, please refer to the Microsoft TechNet: Troubleshoot Volume Activation for Office 2013.

 

Referenced from: Microsoft

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1/18/2016 8:51:34 PM