LSUMail: LSUMail Password Policy

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Please Note: Impending LSU Mail and myLSU Synchronization

Currently, the LSU community maintains both LSU Mail and myLSU credentials

  • LSU Mail is used to authenticate into Office 365 services like Outlook and Skype for Business.
  • myLSU credentials are used to authenticate into on-premises services like desktops, lab equipment, and myLSU. 

However, LSU ITS is synchronizing the two accounts so that users will only have to maintain one set of credentials - their myLSU credentials. Please read below for more information regarding the upcoming changes to myLSU and LSUMail:

  • Your department will adapt this change sometime between September and December of 2018
  • After your departmental synchronization you will be prompted to re-authenticate into services currently authenticated via LSU Mail credentials (e.g. Outlook, Skype for Business, Outlook on mobile phones, etc.)
  • Secondary accounts will also be impacted.
    • If the secondary account is used only to access a mailbox, note that the account will still take the myLSU credentials.
    • You may wish to prepare for this change by verifying you still have access to the secondary account's myLSU credentials

IMPORTANT NOTE:    Your LSUMail Password  IS DIFFERENT from your PAWS Password.   Changing one WILL NOT change the other.

LSUMail Passwords

LSUMail is the e-mail service provided to LSU Faculty & Staff.  Passwords for LSUMail accounts have the following minimum Requirements & Restrictions.  

Minimum Requirements:    

Always create a Secure PasswordNever Share your Password with Others.

  • MUST be 10 - 16 Characters in Length.

  • MUST use a Combination of Upper-Case Letters & Lower-Case Letters.

    • Upper Case Letters:    ( ABCDEFGHIJKLMNOPQRSTUVWXYZ )

    • Lower Case Letters:    ( abcdefghijklmnopqrstuvwxyz )

  • MUST have at least 1 Number & 1 Special Character.

    • Numbers:    ( 0123456789 )

    • Special Characters:    ( `~!@#$%^&*()_+-={}[]|\:";'?/,.  )

Note:  Special Characters for PAWS & All Other LSU Accounts are slightly different:    ( `~!@#$%^&*()_+-={}|:";'?/,.<> SPACE )

Password Restrictions:

  • Spaces ARE NOT Allowed.

  • Create a Secure Passwords by using a complex passphrase.  

Note:  For more information, See Security: Passphrases & Passwords(Article # 16865)

Frequently Asked Questions

Why are my  LSUMail  &  PAWS  Passwords Different from each other?   Why Can't the Passwords be Synchronized?

  • LSU Security Policies dictate that we DO NOT Synchronize a PAWS Password -- which is an On-Campus Password, with an LSUMail Password -- which is an Off-Campus* Password.

  • The LSUMail Password is considered an Off-Campus Password since it is a hosted solution provided by Microsoft Online Services.  Microsoft data centers are located in the continental United States and services are provided through the Cloud.

  • This type of Password Independence may seem inconvenient, but since this is a hosted solution it is necessary to keep the passwords separate in order to ENSURE THE SECURITY OF YOUR IDENTITY.   This would protect you and LSU in the case that your LSUMail Account  OR  the LSUMail System is compromised in any way.

Why Do I have to Sign in to the myLSU Portal & then still have to Sign in AGAIN when I Open LSUMail?

  • This can be easily avoided by going more directly to your LSUMail Account.  Instead of going to the myLSU Portal, open the following LSUMail page directly:

  • There is an advantage to having LSUMail set up this way.  Should there be a Natural Disaster, Hurricane, OR Other Event in which you CAN NOT  Access the myLSU Portal OR the LSU Network...  YOU CAN STILL ACCESS YOUR LSU E-MAIL (Provided you have internet access.)

Can my LSUMail Account get "Locked Out"?

  • Yes, LSUMail Accounts are locked out after 10 INCORRECT Password Attempts. Please try entering the password again and enter the random text from the security image when prompted, or wait several minutes (30+ minutes is recommended) and try again.

LSUMail Server Settings

Incoming Mail Server (IMAP):      Port:  993
Encryption Method:  SSL

Outgoing Mail Server (SMTP):      Port:  587
Encryption Method:  TLS

Generate Server Settings (OWA):

Find POP, IMAP & SMTP Settings for LSUMail

9/7/2018 1:53:15 PM