ITS Service Desk: LSU Overview


GROK Overview Banner

General Information

The ITS Service Desk is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus community and is ready to assist faculty, staff, and students with any information technology services. The Service Desk can be contacted through various distinct avenues.

Eligibility & Delivery Time

Available To:             LSU Faculty, Students, Staff, Prospective Students, Alumni, Retirees, and Affiliates.

Delivery Time:          1-6 Business Days.
 

Request Assistance

1. Fill out and submit a Footprint Request.

2. E-mail the Service Desk at itservice@lsu.edu.

3. Chat Online with a Service Desk Analyst

It is called a "Remote Program" because Service Desk Analysts, ONLY with the permission of you, the customer, can remotely view the desktop you are viewing and share control of the keyboard and mouse in order to guide you to solve your issue. This Live & Hands-On troubleshooting approach is provided by the ITS Service Desk. The technology used to allow this service is called Bomgar: Secure Remote Support Software.

4. Visit the Service Desk in the Fred Frey Computing Services Center, in the center of the first floor.

  • Fred Frey is located a few streets to the side of Tureaud Hall, right next to the LSU Dairy Store across Tower Drive. (Or, follow Tower Drive south from the Union!) For the location in Google maps, click here.

5. Call 225-578-3375 (578-DESK).

 

Contact Information

ITS Service Desk
www.lsu.edu/its
itservice@lsu.edu
Chat: ithelp.lsu.edu
225-578-3375 (578-DESK)

  • Customers can still report emergencies and outages 24/7.  You will be given the option to contact the Network Operations Center (NOC) when the Service Desk is not open.
  • *** ITS Service Desk is closed on all LSU Home Games.

Frey Computing Services Center: (On the corner of S. Stadium and Tower Drive)

Monday - Friday: 7 a.m. - 5 p.m.

Middleton Library 141 (Information Commons) Hours:

http://lib.lsu.edu/about/hours
 

LSU Policy Statements

LSU Policy Statements

11294
9/12/2017 1:44:23 PM