Call Management System (CMS)

Favorite Article   

Call Management System (CMS)

An analysis and reporting solution used for call centers. Historical and real-time reporting from CMS helps to understand how customers are being served. Please submit a Work Order request at http://newservicerequest.lsu.edu for access to CMS for your call center. Provide the name of the person and their LSU email address. Include the VDN and skills for which he will need access. 

19808
9/20/2018 10:44:52 AM