University Networking and Infrastructure (UNI) Request

  

The mission of University Networking & Infrastructure (UNI) is to design, implement and manage solutions which provide for the University's voice, data and video communications. Services provided by UNI include installation and maintenance of metallic and optical cabling, network architectural design, software specification and configuration; and the specification, operation and maintenance of transmission hardware and software.

Service Name

University Networking and Infrastructure (UNI) Request

Aliases

telecommunications, networking,network, infrastructure, request, work order, uni

Description

The mission of University Networking & Infrastructure (UNI) is to design, implement and manage solutions which provide for the University's voice, data and video communications. Services provided by UNI include installation and maintenance of metallic and optical cabling, network architectural design, software specification and configuration; and the specification, operation and maintenance of transmission hardware and software.

University Networking & Infrastructure (UNI) reserves the hours between 4:00 a.m. and 8:00 a.m. on Wednesdays to perform scheduled maintenance and upgrades to the network. UNI will notify the departments via the Network Contacts of any emergency maintenance that must be performed outside this window. Departments which have critical need for the network during the reserved window should coordinate with their deans and vice chancellors to notify UNI in advance. However, you are discouraged from scheduling critical functions within this window.

Eligibility

Faculty and Staff and Contractors with a valid LSU Budget Code.

Ordering & Request Procedures Forms or Links

UNI Request Information

This request requires that you submit a University Networking and Infrastructure(UNI) work order. All additions, moves or changes to any network connection, port, or device (wired or wireless), telephones, cellular devices, active directory and email require a UNI work order.   Many of these requests may have fees or require budget code changes that must be documented and CANNOT be Processed via a Help Request

Enter a UNI Work Order Request

How To Complete the Request?

Delivery Timeline or Response Time

Once the request is submitted, initial contact from a UNI analyst should happen within 48 hours.

Fees

Fees depend on the request.  A general estimate can be requested.  Fixed cost estimates are provided by Facility Services and take additional time and charges may apply from Facility Services for these estimates.

Authorizations

LSU budget code authority.

Policy Statements

Related Links

VPN at LSU: Overview

Networking Portal on GROK (networking.grok.lsu.edu)

Need More Help?

ITS Help Desk
http://itservice.lsu.edu
helpdesk@lsu.edu
Chat: ithelp.lsu.edu
225-578-3375 (578-DESK)

***  Emergencies & Outages can still be reported 24/7.  When the ITS Help Desk is closed, your call will be forwarded to the Network Operations Center (N.O.C.).

Fred Frey - Computing Services Center:    (On the corner of S. Stadium & Tower Drive)
    Monday - Friday: 7 a.m. - 5 p.m.

Information Commons Hours:    (The I.C. is located in 141 Middleton Library)
    www.lib.lsu.edu/about/hours under section "ITS Help Desk"

LSU Libraries Hours:    (Includes Middleton, Special Collections - Hill, Education Resources, Government Documents, Interlibrary Loan, Music Resources & Research Help Desk)
    www.lib.lsu.edu/about/hours

***  The LSU Libraries are Closed on ALL of the HOME Football Games.

 

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12/19/2016 1:22:53 PM