https://grok.lsu.edu/New Networking articles!60https://grok.lsu.edu/article.aspx?articleid=20699 On Windows 11, some users get the message “Can’t connect to this network” immediately after entering in their credentials and click Connect on eduroam. Furthermore, the icon for the eduroam wireless network looks like this: o To Resolve "Can't Connect to This Network" 20699Tue, 16 Dec 2025 14:29:45 GMThttps://grok.lsu.edu/article.aspx?articleid=20652 Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Off-campus connections will require VPN to se20652Wed, 30 Apr 2025 12:29:11 GMThttps://grok.lsu.edu/article.aspx?articleid=20555 Some classrooms have been upgraded to include Audio/Visual (A/V) equipment to assist with onsite and remote instruction. A classroom with these upgrades is known as a “Tier 2 classroom.” A list of the classrooms can be found at the following link: Multimedia Classrooms: Classroom Technology Upgr20555Fri, 29 Aug 2025 08:11:00 GMThttps://grok.lsu.edu/article.aspx?articleid=20553 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer20553Tue, 08 Jul 2025 12:54:43 GMThttps://grok.lsu.edu/article.aspx?articleid=20549 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instruct20549Fri, 01 Aug 2025 16:14:11 GMThttps://grok.lsu.edu/article.aspx?articleid=20539 A project to upgrade Audio Visual (AV) technology in 30 classrooms in Tureaud Hall and 33 departmental classrooms throughout campus is complete as of August, 2023. The following AV technology will be included in each room. Podium PC : Each classroom will be equipped with a PC ins20539Mon, 11 Aug 2025 13:46:24 GMThttps://grok.lsu.edu/article.aspx?articleid=20535 All Registrar-scheduled multimedia classrooms are now equipped with lapel microphones (traditionally, only large classrooms were equipped with lapel or podium microphones for instructors). Please note that this is a temporary solution until a more permanent solution is available campus-wide. 20535Wed, 27 Aug 2025 07:54:29 GMThttps://grok.lsu.edu/article.aspx?articleid=20518 Pre-Installation Notes 1. These instructions are for the mobile app version of Teams; if you need to install Teams on a desktop device, please visit Microsoft Teams - Download . 2. ITS recommends using the App Store, Safari, or Google Play Store. (See ITS Web Browser Recommenda20518Fri, 03 Jan 2025 17:11:21 GMThttps://grok.lsu.edu/article.aspx?articleid=20510 Getting Your Gaming Console Mac Address: Xbox Series X/S 1. Find My Xbox in the Xbox Dashboard and select Settings . 2. Under General , select Network Settings . 3. Select Advanced Settings from the Network Settings tab. 4. You will see the MAC addresses for Wired (Eth20510Tue, 27 Feb 2024 13:24:30 GMThttps://grok.lsu.edu/article.aspx?articleid=20509 Getting Your Gaming Console MAC Address: PlayStation 5 (PS5) 1. Start up your PlayStation 5 without a disk in the drive. 2. On the home screen, click on the settings icon (gear) in the top-right corner. 3. Select System . 4. Under System Software , select Console Informatio20509Tue, 27 Feb 2024 08:37:07 GMThttps://grok.lsu.edu/article.aspx?articleid=20485 LSU Network Policies Important! DO NOT register a machine that is not your responsibility. When you register a computer you will be held accountable for all actions performed on that computer. LSU Summary of Computer Usage Policy An individual who uses the computer resources20485Mon, 11 Aug 2025 15:08:46 GMThttps://grok.lsu.edu/article.aspx?articleid=20407 Using GlobalProtect VPN Client For Mac 1. Click on the GlobalProtect icon on the upper right of the screen next to the clock: 2. If prompted for a portal address, type in gp.vpn.lsu.edu then click the Connect button: Note: Ag Center users should use agcenter.vp20407Thu, 31 Jul 2025 14:04:41 GMThttps://grok.lsu.edu/article.aspx?articleid=20406 Using GlobalProtect VPN Client For Windows 1. Bring up the GlobalProtect application by clicking on its icon in the taskbar: 2. If prompted for the Portal Address, enter gp.vpn.lsu.edu , then click Connect : Note: Ag Center users should use agcenter.vpn.lsu.edu 20406Tue, 19 Aug 2025 16:46:51 GMThttps://grok.lsu.edu/article.aspx?articleid=20405 Installing GlobalProtect VPN Client For Windows 1. Go to the Downloads folder and double click on either GlobalProtect.msi or GlobalProtect64.msi , depending on whether you’re using 32-bit or 64-bit version of Windows. 2. Click Next on the Welcome screen: 3. Take t20405Fri, 01 Aug 2025 09:38:22 GMThttps://grok.lsu.edu/article.aspx?articleid=20404 Installing GlobalProtect VPN Client on Mac 1. Go to the Downloads folder and double click on GlobalProtect.pkg . 2. Click Continue on the Welcome screen: 3. Click Continue for Installation type: 4. Click the Install button: 520404Fri, 01 Aug 2025 14:50:23 GMThttps://grok.lsu.edu/article.aspx?articleid=20103 Important Note: These instructions are for a PC to connect to an on-campus PC ONLY. If a user is needing to connect their PC to another on-campus Mac, there are no known solutions at this time; please contact your departmental IT person for further resources or devices that may be available. 20103Wed, 27 Aug 2025 14:04:18 GMThttps://grok.lsu.edu/article.aspx?articleid=20102 Important Note: These instructions are for a Mac to connect to an on-campus PC ONLY. If a user is needing to connect their Mac to another on-campus Mac, they would have to purchase Apple Remote Desktop from the App Store. Part 1 In order to remotely connect to your campus compute20102Wed, 13 Aug 2025 14:56:07 GMThttps://grok.lsu.edu/article.aspx?articleid=19937 General Information According to Microsoft , the "Dynamic Host Configuration Protocol (DHCP) automates the assignment of IP addresses, subnet masks, cleared for copywritdefault gateway, and other IP parameters". This allows the administrators of a large network, such as LSU, to quickly 19937Thu, 18 Jan 2024 12:57:22 GMThttps://grok.lsu.edu/article.aspx?articleid=19934 BlueCat Address Manager: My IPAM Quick Actions The My IPAM Quick Action widget allows the quick creation of A (host) records, CNAME records, and fixed DHCP reservations. The My IPAM page is the starting point for working with Address Manager. You can create tabs to sort 19934Wed, 31 Jan 2024 14:32:26 GMThttps://grok.lsu.edu/article.aspx?articleid=19934 BlueCat Address Manager: My IPAM Quick Actions The My IPAM Quick Action widget allows the quick creation of A (host) records, CNAME records, and fixed DHCP reservations. The My IPAM page is the starting point for working with Address Manager. You can create tabs to sort 19934Wed, 31 Jan 2024 14:32:26 GMThttps://grok.lsu.edu/article.aspx?articleid=19670 Preface University Networking & Infrastructure (UNI) offers a service to provide IP reconciliation reports of reclaimable or mismatched IP addresses from the BlueCat Address Manager (BAM). Technology Service Professionals will have the ability to request reports so that they may be able t19670Wed, 20 Mar 2024 14:13:53 GMThttps://grok.lsu.edu/article.aspx?articleid=19668 Bulk Importing of Devices into BlueCat Address Manager Preface University Networking & Infrastructure (UNI) offers a service to import devices into the BlueCat Address Manager (BAM) in bulk. Technology Service Professionals will have the ability to request the importing of 25 or mo19668Tue, 06 May 2025 10:36:50 GMThttps://grok.lsu.edu/article.aspx?articleid=19667 BlueCat Address Manager: Creating and Editing Host/IPv6 Address Reservations DHCPv6 Automatic Addressing and Dynamic DNS University Networking & Infrastructure (UNI) utilizes the Dynamic Host Configuration Protocol (DHCP) to manage the IP addresses across campus. All computers on c19667Fri, 03 Jan 2025 15:29:50 GMThttps://grok.lsu.edu/article.aspx?articleid=19658 Have a myLSU ID? eduroam : Login with <username> @lsu.edu and your myLSU password . Don't forget the @lsu.edu - just your myLSU username will not work! After 3 failed sign-in attempts , you will be temporarily locked out for 15 minutes. After this, you19658Mon, 18 Mar 2024 12:30:12 GMThttps://grok.lsu.edu/article.aspx?articleid=19608 BlueCat Address Manager: My IPAM Quick Actions The My IPAM Quick Action widget allows the quick creation of A (host) records, CNAME records, and fixed DHCP reservations. The My IPAM page is the starting point for working with Address Manager. You can create tabs to sort and org19608Thu, 04 Sep 2025 09:36:43 GMThttps://grok.lsu.edu/article.aspx?articleid=19608 BlueCat Address Manager: My IPAM Quick Actions The My IPAM Quick Action widget allows the quick creation of A (host) records, CNAME records, and fixed DHCP reservations. The My IPAM page is the starting point for working with Address Manager. You can create tabs to sort and org19608Thu, 04 Sep 2025 09:36:43 GMThttps://grok.lsu.edu/article.aspx?articleid=19607 LSU University Network and Infrastructure department is transitioning to a new IP Address Management solution. What follows is the transition plan and recommendations to ensure there are little to no interruptions in service. Transition Timeline The planned deployment to the new BlueCat 19607Wed, 06 Aug 2025 11:10:30 GMThttps://grok.lsu.edu/article.aspx?articleid=19581 General Information Rogue access points are secondary wireless access points that can interfere with the signals of the original network, causing signal distortion and slowness. They are often set up by devices such as printers, media devices, or personal routers, even if the owner is unaware19581Fri, 22 Mar 2024 14:49:00 GMThttps://grok.lsu.edu/article.aspx?articleid=18965 To connect to eduroam using a Samsung Galaxy: 1. Open the Settings application. 2. Locate the Wi-Fi on the left-hand side of the screen. 3. Select eduroam from the Wi-Fi settings. 4. Login with your myLSU ID and password in the Identity and Password 18965Mon, 28 Jul 2025 15:39:48 GMThttps://grok.lsu.edu/article.aspx?articleid=18953 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Please note that eduroam is only tested and confirmed to be compatible with Mac OS High Sierra 10.13.6 and higher versions. Connect to the eduroam Wireless 18953Tue, 27 Feb 2024 15:53:28 GMThttps://grok.lsu.edu/article.aspx?articleid=18949 Determine if you are on the LSU Domain - Mac OS X Sierra (10.12) 1. Open System Preferences. 2. Click the Network icon. 3. Click the Advanced... button in the Network options window. 4. Under the WINS tab you should see a field entitled Work18949Tue, 18 Feb 2025 07:41:05 GMThttps://grok.lsu.edu/article.aspx?articleid=18751 University Networking & Infrastructure (UNI) utilizes the Dynamic Host Configuration Protocol (DHCP) to manage the IP addresses across campus. All computers on campus must be registered through our DHCP Bluecat Device Registration Portal application. Registration is required to be initial18751Thu, 02 Apr 2026 09:47:57 GMThttps://grok.lsu.edu/article.aspx?articleid=18751 University Networking & Infrastructure (UNI) utilizes the Dynamic Host Configuration Protocol (DHCP) to manage the IP addresses across campus. All computers on campus must be registered through our DHCP Bluecat Device Registration Portal application. Registration is required to be initial18751Thu, 02 Apr 2026 09:47:57 GMThttps://grok.lsu.edu/article.aspx?articleid=18616 Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Off-campus connections will require VPN to se18616Thu, 11 Apr 2024 13:54:49 GMThttps://grok.lsu.edu/article.aspx?articleid=18609 Allow Access to Use Remote Desktop Connection Before Remote Desktop can be used, permission has to be granted to the specific accounts that you would like to Allow to connect to your computer remotely. This is typically done on your Office Computer . 1. Click the Start menu from you18609Tue, 04 Feb 2025 14:23:53 GMThttps://grok.lsu.edu/article.aspx?articleid=18608 Add a User to the Administrator Group Sometimes users may find that remotely connecting to a PC quite difficult. The steps listed below show how to connect, and configure, their PC so that remote desktop will be accessible. Make sure that you are the Local Admin on the machine. NOTE : Of18608Mon, 18 Aug 2025 14:51:07 GMThttps://grok.lsu.edu/article.aspx?articleid=18156 Wireless: Remove Cached Credentials (Windows 7) 1. Open the control panel by searching it in the Cortana search box. 2. In the control panel, click User Accounts , which is located towards the bottom of the list. 3. Click on Manage Credentials on the 18156Fri, 13 Feb 2026 13:13:41 GMThttps://grok.lsu.edu/article.aspx?articleid=18152 Windows 11: Finding Your IP Address This will describe how to find Windows 11 IP address: 1. In the Search bar of your Start menu, type cmd and click cmd . NOTE: This can also be done using the Windows key + R and entering in " cmd ". 2. In the Command18152Wed, 05 Feb 2025 08:40:56 GMThttps://grok.lsu.edu/article.aspx?articleid=18089 Step 1 - On the Computer That You Want To CONNECT TO : These steps allow for Remote Access to a specific Windows Computer. This is typically your Office Computer, however it could also be a server or other departmental resource. 1. Open the Windows 10 System folder. a. To 18089Wed, 31 Jan 2024 13:18:32 GMThttps://grok.lsu.edu/article.aspx?articleid=18053 Getting Your MAC Address: Roku Digital Video Player Option 1: 1. Locate the set of six 2-digit pairs separated by colons , (e.g. 00:0D:0A:1H:3G:5C) on the back of your player. One set is for the Ethernet connector and for the other for the wireless connector. Option 2: 18053Thu, 03 Apr 2025 13:42:25 GMThttps://grok.lsu.edu/article.aspx?articleid=18011 Determine if you are on the LSU Domain - Mac OS X El Capitan (10.11) 1. Open System Preferences. 2. Click the Network icon, which is located under Internet & Wireless. 3. Click Advanced in the Network dialog box. 4. Under the WINS tab y18011Mon, 29 Sep 2025 09:06:52 GMThttps://grok.lsu.edu/article.aspx?articleid=18009 General Information For more information on the LSU Wireless Network, view the following article: Wireless at LSU . Connect to the eduroam Wireless Network 1. Select System Preferences. (Dock Icon or Apple Logo drop-down box.) 2. Select Network. 18009Wed, 12 Feb 2025 08:47:49 GMThttps://grok.lsu.edu/article.aspx?articleid=17956 Determine if you are on the LSU Domain - Windows 10: 1. Click the Start button in the bottom left corner of the screen. 2. Type Control Panel and select Control Panel from the search bar at the bottom of the screen. 3. Choose System and Security from under17956Tue, 13 Aug 2024 14:16:04 GMThttps://grok.lsu.edu/article.aspx?articleid=17953 General Information Before proceeding, make sure you have the latest Service Packs and Windows updates installed. Also make sure your wireless adapter has the latest drivers installed. If your computer has a built-in wireless adapter, download the latest drivers from the computer manufacturer'17953Thu, 17 Oct 2024 13:20:22 GMThttps://grok.lsu.edu/article.aspx?articleid=17880 To Forget a Wireless Network (Windows10): 1. In the bottom right corner of your screen, select the Networking tab. 2. A list of available networks will appear. Select Network & Internet Settings . 3. Select Wi-Fi on the left side of the screen. 17880Tue, 30 Jan 2024 13:57:37 GMThttps://grok.lsu.edu/article.aspx?articleid=17813 Connecting to eduroam on a Windows 10 Machine: 1. Select the Wi-Fi button at the bottom right hand corner of the screen. 2. Select eduroam in the menu and click Connect . 3. If prompted, enter your myLSU ID (include @lsu.edu) and password. 17813Wed, 10 Jan 2024 14:13:30 GMThttps://grok.lsu.edu/article.aspx?articleid=17729 Removing Credentials Windows 8: 1. Within the system tray (located at the bottom right of the screen), select the Signal bars icon. 2. Right-click on eduroam within the list. 3. Select Forget this network from the menu. 4. The network credentials 17729Fri, 15 Nov 2024 10:03:58 GMThttps://grok.lsu.edu/article.aspx?articleid=17707 How Roku Broadcasts The Roku 3's WiFi-Direct operates on 5 GHz only (not 2.4 GHz). ROKU uses a WiFi-Direct interface to its new remote control, which utilizes and broadcasts on the same channel that it receives on. This cannot be changed. The result is that there will be interference, ev17707Mon, 06 Nov 2023 16:37:43 GMThttps://grok.lsu.edu/article.aspx?articleid=17706 How PS4 Broadcasts If you have Remote Play turned on along with the option to connect directly to a PS Vita, then the PS4 sets itself up as an access point with its own SSID. If you turn off the direct-connect the SSID disappears, but then both the PS4 and Vita have to use the same Wi17706Fri, 15 Nov 2024 10:01:53 GMThttps://grok.lsu.edu/article.aspx?articleid=17701 General Information Radio Frequency (RF) interference is an extremely common and troublesome issue in wireless networks. Whether it is a residential setting or a large campus network, RF interference is a fact of life. Wireless Local Area Networks (LANs) operate in the 2.450 GHz, and 5.817701Fri, 15 Nov 2024 10:31:19 GMT