https://grok.lsu.edu/Updated Service & Operations articles!60https://grok.lsu.edu/article.aspx?articleid=18068 Please note the following about secondary Accounts: There is a 40 character (Alpha Numeric Only) limit including spaces for display names. Display names must have at least two words, none of which can begin with a numeral. There is a 16 character limit for logon ID's. There is no f18068 Tue, 17 Mar 2026 07:27:59 GMTTue, 17 Mar 2026 07:27:59 GMThttps://grok.lsu.edu/article.aspx?articleid=17761 If you already have Office pre-installed on your new computer, you must uninstall Office first before following the steps below. To uninstall, please see this article: https://grok.lsu.edu/edit/article.aspx?articleid=18792 Please note : new students, regardless of status, cannot u17761 Tue, 27 Jan 2026 11:31:50 GMTTue, 27 Jan 2026 11:31:50 GMThttps://grok.lsu.edu/article.aspx?articleid=17771 NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. To Install Office365 ProPlus on a Mac: 1. Sign in to Office365 using your LSUMail account (e.g. mtigers1@lsu.edu) . Please note, if you are off-campus,17771 Tue, 27 Jan 2026 11:28:35 GMTTue, 27 Jan 2026 11:28:35 GMThttps://grok.lsu.edu/article.aspx?articleid=16278 Enter a UNI Work Order 1. Go to the following site: https://pcr360.lsu.edu/cc . A UNI Work Order IS NEEDED For Installs , Removals , Changes & Moves & For the Following: A UNI Work Order IS NOT NEE16278 Fri, 17 Oct 2025 12:20:57 GMTFri, 17 Oct 2025 12:20:57 GMThttps://grok.lsu.edu/article.aspx?articleid=15986 ** Android Device Variation Notice ** There are many different versions of Android used on mobile devices. This article will present a generic set of instructions for Android-based devices. It should be used as a guide while using your Android device. Screenshots, as well as instructi15986 Wed, 17 Sep 2025 15:21:03 GMTWed, 17 Sep 2025 15:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=18792 Uninstalling Office from Windows There are two major ways of uninstalling office from your computer. You can either uninstall Office through the Control Panel from your Windows computer, or downloading the uninstall tool located in the office webpage. Uninstalling Office through18792 Tue, 16 Sep 2025 16:19:39 GMTTue, 16 Sep 2025 16:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=18035 NOTE : You cannot use any Office software until your first day of class , regardless of status, if you are a new student. NOTE: Using a Chromebook? You can install Office mobile apps for Android on your Chromebook if you have the Google Play Store or use Office Online if you have the Goo18035 Tue, 16 Sep 2025 16:19:39 GMTTue, 16 Sep 2025 16:19:39 GMThttps://grok.lsu.edu/article.aspx?articleid=20387 In the ITS Customer Self-Service Portal, you are able to view your tickets, check the status of your open requests, provide updates to your tickets, and even reopen tickets as needed. The Portal can be accessed at itservice.lsu.edu . To View and Update your open tickets: Log into 20387 Tue, 16 Sep 2025 15:10:10 GMTTue, 16 Sep 2025 15:10:10 GMThttps://grok.lsu.edu/article.aspx?articleid=11956 Campus Directory Services Telephone operator service for any individual needing general campus information and campus telephone numbers. Service Name Campus Directory Services. Aliases Directory, Campus Information, Operator. Description Automated telephone me11956 Wed, 10 Sep 2025 12:05:13 GMTWed, 10 Sep 2025 12:05:13 GMThttps://grok.lsu.edu/article.aspx?articleid=19929 Managing your Multi-Factor Authentication (MFA) Enrollment Remember: You can manage your MFA enrollment anytime through the MFA Setup portal at https://mfasetup.lsu.edu ! MFA Quick Links If you’re already familiar with MFA, you can jump to a specific section with the 19929 Mon, 08 Sep 2025 11:11:47 GMTMon, 08 Sep 2025 11:11:47 GMThttps://grok.lsu.edu/article.aspx?articleid=20461 All LSU A&M faculty and staff can request a new project using LSU’s software New Project Request process. This process will require the requester to only complete one web-based form available from the ITS Customer Self-Service Portal that will cover the information needed for Data Steward, Security20461 Wed, 27 Aug 2025 08:29:53 GMTWed, 27 Aug 2025 08:29:53 GMThttps://grok.lsu.edu/article.aspx?articleid=15776 General Information The LSU Alumni Association offers graduates of LSU several benefits such as access to the LSU Tiger Nation network, discounts, and much more. Available To: Students & Graduates of Louisiana State University, as well as anyone in the LSU community. Membership15776 Tue, 26 Aug 2025 14:21:03 GMTTue, 26 Aug 2025 14:21:03 GMThttps://grok.lsu.edu/article.aspx?articleid=1329313293 Fri, 22 Aug 2025 11:46:31 GMTFri, 22 Aug 2025 11:46:31 GMThttps://grok.lsu.edu/article.aspx?articleid=20386 The ITS Customer Self-Service Portal provides a single access point for the LSU community to request a service or report an issue and can be accessed at itservice.lsu.edu. The list of services within the Self-Service Portal, also known as the Service Catalog, are visible to the public. However,20386 Wed, 20 Aug 2025 10:38:03 GMTWed, 20 Aug 2025 10:38:03 GMThttps://grok.lsu.edu/article.aspx?articleid=19953 Faculty/Staff Technology Moodle - New SNAP Theme See a list of all SNAP articles . These will help with most Moodle SNAP issues. Faculty 360 See the Faculty 360: LSU Overview . Network Drive Some departments offer direct access to their resources v19953 Wed, 13 Aug 2025 11:19:13 GMTWed, 13 Aug 2025 11:19:13 GMThttps://grok.lsu.edu/article.aspx?articleid=15509 There are different options to set up a printer, depending on whether you live in a Residential Hall, or just on campus. How to Setup a Network Printer on Campus 1. If the port for the printer has not been activated yet New Service Request . This will require a Budget Code; 15509 Fri, 01 Aug 2025 13:09:58 GMTFri, 01 Aug 2025 13:09:58 GMThttps://grok.lsu.edu/article.aspx?articleid=20459 All LSU A&M faculty and staff can request a new project using LSU’s software New Project Request process. This process will require the requestor to only complete one web-based form available from the ITS Customer Self-Service Portal that will cover the information needed for Data Steward, Security20459 Wed, 30 Jul 2025 17:24:10 GMTWed, 30 Jul 2025 17:24:10 GMThttps://grok.lsu.edu/article.aspx?articleid=5979 Guest Accounts for Wireless Connectivity An LSU NetGuest account is required to provide guests on LSU campus with internet access via Guest Wireless. The NetGuest account does not provide access to any other campus resource. Any full-time member of the LSU Faculty or Staff may request a Net5979 Wed, 30 Jul 2025 10:15:41 GMTWed, 30 Jul 2025 10:15:41 GMThttps://grok.lsu.edu/article.aspx?articleid=20390 The ITS Customer Self-Service Portal through TeamDynamix provides a single access point for the LSU community to interact with ITS, request services, or report an IT issue. The Self-Service Portal replaces numerous manual processes and applications previously used to receive and track20390 Wed, 30 Jul 2025 09:46:56 GMTWed, 30 Jul 2025 09:46:56 GMThttps://grok.lsu.edu/article.aspx?articleid=16555 General Information This information is for the LSU Office Phones for the Baton Rouge Campus. Eligibility & Order Procedures Available To: LSU Faculty & Staff with an LSU Office Phone. Request Service: Submit the relevant request through the ITS Phone Service C16555 Thu, 17 Jul 2025 14:28:17 GMTThu, 17 Jul 2025 14:28:17 GMThttps://grok.lsu.edu/article.aspx?articleid=16078 Launch VLab and Open a Virtual Desktop Follow these steps to start a VLab session on a Windows computer. This can only be done after installing the Installing the VMware Client for Windows . NOTE: If you are having issues or errors logging onto a Desktop, such as "A user has request16078 Wed, 05 Feb 2025 13:41:04 GMTWed, 05 Feb 2025 13:41:04 GMThttps://grok.lsu.edu/article.aspx?articleid=17573 Please note that there are two ways to disable IPv6: through the Control Panel and through the Registry Editor. Using the Control Panel method will only set your system to prefer IPv4 over IPv6, but not disable IPv6 fully. If you want to fully disable IPv6 and understand the risks to your Win17573 Thu, 08 Aug 2024 12:13:30 GMTThu, 08 Aug 2024 12:13:30 GMThttps://grok.lsu.edu/article.aspx?articleid=19658 Have a myLSU ID? eduroam : Login with <username> @lsu.edu and your myLSU password . Don't forget the @lsu.edu - just your myLSU username will not work! After 3 failed sign-in attempts , you will be temporarily locked out for 15 minutes. After this, you19658 Mon, 18 Mar 2024 12:30:12 GMTMon, 18 Mar 2024 12:30:12 GMThttps://grok.lsu.edu/article.aspx?articleid=15978 General Overview This article explains how to set up an iPhone to use the Modern Authentication protocol for accessing the LSUMail e-mail system. iOS 14 Limitations Please note you will only be able to use the Outlook application for LSUMail if you are using iOS 14 or lat15978 Fri, 16 Feb 2024 12:40:27 GMTFri, 16 Feb 2024 12:40:27 GMT