https://grok.lsu.edu/Updated Bomgar articles!60https://grok.lsu.edu/article.aspx?articleid=14403 The IT Service Desk Chat service is available at the following hours: Monday - Friday : 7:00am - 5:00pm Saturday : Closed Sunday : 12:00pm - 7:00pm All hours past 5 PM are subject to LSU Library holiday and event schedules. However, you can request a session by calling 225-578-3314403 Wed, 22 Oct 2025 11:15:48 GMTWed, 22 Oct 2025 11:15:48 GMThttps://grok.lsu.edu/article.aspx?articleid=19707 To Start a Customer Support Session: 1. Open BeyondTrust from your desktop and login with your MyLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. There are two ways you can invite a customer to start a session. 1. Click the Star19707 Fri, 17 Oct 2025 08:00:03 GMTFri, 17 Oct 2025 08:00:03 GMThttps://grok.lsu.edu/article.aspx?articleid=10709 General Information BeyondTrust Remote Support (previously known as "Bomgar") is a tool used at LSU in order to provide Secure Remote for any system or device. It provides desktop support & troubleshooting compatible with most desktops & mobile devices. Technology Support Professional10709 Fri, 15 Nov 2024 11:15:24 GMTFri, 15 Nov 2024 11:15:24 GMThttps://grok.lsu.edu/article.aspx?articleid=19708 To Begin Screen Sharing: 1. Open BeyondTrust from your desktop and login with your myLSU credentials. If you do not have access, contact your BeyondTrust administrator. 2. Start a Support Session with a Customer. To learn how to do this, please see BeyondTrust: Set Up a Cu19708 Tue, 09 Jan 2024 15:54:25 GMTTue, 09 Jan 2024 15:54:25 GMThttps://grok.lsu.edu/article.aspx?articleid=19706 To Install Bomgar: 1. Go to ithelp.lsu.edu/login . 2. Enter your MyLSU credentials. If you do not have access to the site, contact your BeyondTrust administrator. 3. Click “ Download BeyondTrust Representative Console ” to download the installation file. You will need t19706 Fri, 05 Jan 2024 14:37:36 GMTFri, 05 Jan 2024 14:37:36 GMT